Senior Director, IT Service Delivery & Digital Experience
$193k - $282.33kBroad Institute
The Broad Institute of MIT and Harvard is hiring a Senior Director for IT Service Optimization & Digital Experience. This critical role involves leading a team of professionals to implement IT standards for global end-user support, focusing on efficiency and high-quality service delivery.
Ideal candidates will have over 15 years of IT experience, a strong background in managing diverse teams, and familiarity with ITIL practices. The position offers a competitive salary range of $193,000 to $282,333 per year, along with comprehensive benefits.
#J-18808-Ljbffr- ...The Broad Institute is seeking a Senior Director for IT Service Optimization & Digital Experience to lead a team focused on enhancing end-user solutions and IT service delivery. This role involves strategic oversight of various IT services, managing incidents, and ensuring...SeniorDigital
$170.97k - $180k
Job Summary The Senior Manager, IT End User Services is responsible for the day-to-day delivery, continuous improvement, and strategic evolution... ...-to-end employee technology experience from first-day onboarding... ...desk vendor oversight, and digital employee experience (DEX)...SeniorDigitalFull timeContract workFor contractorsWork at officeLocal areaMonday to FridayFlexible hours$139k - $187k
...Description The End User Services Senior Manager provides... ...service analytics, customer experience, and service maturity... ...technology and digital employee experience, anticipates... ...in End User Services, IT Operations, Service... ...looks like in support delivery, documentation quality...SeniorDigitalTemporary workSummer workLocal areaRemote workShift work- ...involves creating technical documentation, collaborating across teams, and traveling up to 40% of the time to support Enterprise customers. The ideal candidate has excellent communication skills and a strong background in digital experience tooling. #J-18808-Ljbffr DatadogSeniorDigital
- ...Solutions Manager in Boston. The role involves leading large-scale digital client business development and managing content... ...background in management consulting or marketing, significant experience in Adobe Experience solutions, and possess excellent leadership...SeniorDigital
$175k - $190k
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Senior Director, Customer Experience Strategy & Programs Bellevue, WA, USA We are looking for a Senior Director, Customer Experience Strategy & Programs... ...Excellence, including customer success methodology, digital success and scaled engagement, customer education, executive...SeniorDigitalFull timeTemporary workLocal area$110k
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ISACA is seeking an Information Services Manager based in Boston. This role involves leading a digital and IT team to support, maintain,... ..., extensive leadership experience in technology environments,... ...and strong skills in service delivery. Responsibilities include managing...Digital- ...Job Title: Director, Customer Experience Design and Operations Duration: 3-6... ...consistently delivers exceptional service experiences, fostering... ..., ordering, and results delivery and follow-up. This role... ...will also be responsible for digital and physical experiences,...DigitalContract workRemote work
$66.12k - $97.44k
...Senior Experience Designer - AI Our Senior Experience Designers craft digital experiences people love to use. They are collaborators and innovators who thrive in multidisciplinary teams — comfortable starting from a blank page and not afraid to get their hands dirty...SeniorDigitalTemporary workFreelanceFlexible hours$66.12k - $97.44k
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Job Title Consumer Experience Senior Product Designer Location Morristown, NJ Overview Senior Consumer Experience (CX) Product Designer responsible... ...to define and evolve the product design strategy for Sanofi Digital. Drive and document design standards, patterns, and systemic...SeniorDigitalWork experience placement$75k - $120k
...IT Service Delivery Manager Join to apply for the IT Service Delivery Manager... ...diversity of backgrounds, experience, and perspectives and strive... ..., to join our Global Digital Services team based out of our... ...relationships with internal teams, senior leadership, and technical...DigitalContract workTemporary workWork at officeLocal areaFlexible hours$155k - $225k
...Senior Manager of Digital Experience - Email Cooley is seeking a Senior Manager of Digital Experience - Email to join the Marketing and Business... ...Position summary: Under the supervision of the Associate Director of Digital Experience, the Senior Manager of Digital Experience...SeniorDigitalFull timeTemporary workWork at officeImmediate startFlexible hoursWeekend work- A digital health startup in Boston is seeking a Senior Manager for Experience Strategy & Implementation. This role involves leading client deployments, building tailored implementation plans, and serving as a strategic advisor to HR leaders. The ideal candidate should have...SeniorDigital
$155k - $225k
...Senior Manager of Digital Experience - Web Cooley is seeking a Senior Manager of Digital Web Experience -... ...Under the supervision of the Associate Director of Digital Experience, the Senior... ...Transformation Roadmap: Collaborate with Tech, IT, and external agencies on the long-...SeniorDigitalFull timeTemporary workWork at officeImmediate startFlexible hoursWeekend work- ...Green Line Digital seeks a highly organized, strategic... ...will bring substantial experience from a digital agency background... ...through exceptional service, proactive communication, and consistent delivery of results, aiming for... ...relationships at senior levels.Highly organized...SeniorDigitalWork at officeRemote work
- Schneider Electric is seeking a Principal Experience Researcher to empower users through design. This role focuses on understanding user needs in digital energy and asset optimization, working closely with UX teams and product owners. The ideal candidate will have 12+ years...SeniorDigitalFlexible hours
- Job Title Consumer Experience Senior Product Designer Location: Morristown, NJ About The Job Senior... ...-class user experiences product design delivery globally for Sanofi products and... ...process and methodologies, a must. Join the digital engine driving Sanofis transformation -...SeniorDigitalWork experience placementFlexible hoursShift work
$243k - $257.4k
...analytics ecosystem of tools and services to support and grow the... ...Cancer Institute (DFCI). The Senior Director of AI Operations and Data... ...to improve the outcomes and experience of patients and providers... ...preferably including radiology, digital pathology, medical text, audio...SeniorDigital$112.5k - $202.5k
...compromise, and drive impact. As a Senior Technical Account Manager,... ...you will: Have 5 years' experience and a successful track record... ...to help the giants of the digital world work faster and stay... ...reach your data. Content Delivery : Scaling the world's biggest...SeniorDigitalWork experience placementWork at office$135k - $175k
...Senior Product Manager, Post Order Experience Waltham, MA Xometry (NASDAQ: XMTR) powers... ...them to life. Xometry's digital marketplace gives manufacturers... ...order confirmation to delivery and support resolution,... ..., design, and customer service to streamline resolution...SeniorDigital- ...Senior Technical Account Manager As a Senior Technical Account... ...memorable and long-lasting customer experience. Responsibilities:... ...proactively prevent negative service trends. Build and monitor... ...Solution Architect Google Cloud Digital Leader Google Associate...SeniorDigital
$161.6k - $180.1k
...Operations, the Associate Director of ITSM is a... ...implementing, and improving IT service delivery frameworks that align... ...methods with a digital intake culture and to... ..., and excellent user experience. Establish ITSM process... ...business units, and senior leadership....DigitalRemote jobFull timeFor contractors$106.61k - $284.28k
...compassionate health experience. At CVS Health®, you'... ...establishing the CVS Digital team. The Senior Manager is responsible... ..., and continuous service improvement. The ideal... ...to optimize support delivery, enhance team performance... ...Experience in IT, SRE, DevOps, or Software...SeniorDigitalHourly payFull timeTemporary workWork experience placementLocal area- ...team member for the role of Senior Vice President, Client Service Executive to join our... ...end to end client service delivery model for Major clients;... ...service improvement, including digital adoption to foster the... ...of education and experience is required with an MBA preferred...SeniorDigitalWork experience placement
$190k - $200k
...Position Title: Senior Director, Security Technology... ..., execution, and delivery of global... ...across Operations, IT, Global Facilities... ...technical solutions, service delivery, and... ...integration. Extensive experience in security... ...about us Digital Realty brings companies...SeniorDigitalFull timeFor contractors$171k - $230k
...built on a deep commitment to client service and to our people. We embrace... ...to build brands and reputations. Senior Vice President, Client Experience, Corporate Health About Weber... ...affairs, regulatory environment, and digital communications Provide thought leadership...SeniorDigitalShift work
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