Retail Supervisor

Retail SupervisorThe Retail Supervisor supports the store leadership team by delivering strong brand and customer experiences, driving sales, and maintaining a welcoming retail environment. They manage daily operations, including product management, merchandising, education, back-of-house tasks, and marketing execution. They also open and close the store, provide clear team direction, and uphold high operational standards.When the Store Manager or Assistant Store Manager is absent, the Retail Supervisor leads the team, ensures smooth operations, and motivates staff. They model excellent performance, give constructive feedback, and promote a positive, inclusive workplace.Provide friendly, knowledgeable service and guide customers through an engaging shopping experience.Lead the sales floor, motivate the team, and support daily operations including merchandising, training, marketing execution, and inventory tasks.Model a customer-first mindset and offer clear, timely coaching to team members.Handle customer and staff concerns professionally and make informed decisions following prAna guidelines.Complete opening and closing duties, maintain safety and security standards, and help keep the store clean and organized.Build strong product knowledge and share it with customers.Prior management experience required.Retail sales or customer service experience preferred, especially in specialty or outdoor categories.Enthusiasm for outdoor activities and the active California lifestyle.High school diploma or equivalent.Must be 18 or older.Flexible availability to adapt to changing business needs and schedules.Ability to move throughout the store, communicate with customers and coworkers, and occasionally remain stationary.Ability to lift or move up to 40 lbs.Reasonable accommodations available.Benefits include flexible scheduling, product discounts, store credit, medical/dental/vision options, 401(k), and eligibility for the Retail Quarterly Bonus Plan.All employees are expected to contribute to a respectful and inclusive workplace.