Housekeeping & Laundry Manager

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To manage the Housekeeping and Laundry Departments. This includes supervision, training, organization, staffing planning, and developing all aspects of these departments. This position is responsible to follow all federal, local, and state standards, guidelines, and regulations to assure the facility is maintained in a clean, safe, and sanitary manner. The individual will exercise discretion and independent judgment on a regular basis to successfully direct the operations of these departments.

Essential Responsibilities:

• Supervise all housekeeping and laundry personnel. Manage day-to-day staffing requirements, interview, select, hire, evaluate, discipline, terminate, train, schedule, and develop staff in collaboration with the FMD and HR. Respond to resident complaints, special requests, and ensure corrective action is taken to achieve complete resident satisfaction, as well as oversee and conduct room inspections.
• Regularly inspect every housekeepers' area for cleanliness. Coordinate regular informational and in-service training meetings with housekeepers and provide regular feedback. Work to overcome any language barriers that may occur. Review and approve employee timesheets in Workday and ensure accuracy. Complete annual performance review with housekeeping and laundry staff and provide unbiased feedback during appraisal periods.
• Plan and prepare budgets for Housekeeping and Laundry Departments. Ensure they are operating within the budget all year. Set-up and maintain all records and files, and ensure all billable resident services are within budget and sent to accounting for billing monthly.
• Create schedules and checklists for all areas. Ensure all residential apartments, common areas, and building exteriors are regularly cleaned according to CRC standards. Receive, input and assign work requests by priority from residents and staff according to department protocol, taking direction from the FMD.
• Schedule cleaning for all new move-ins, transfers, and guest apartments. Schedule routine cleaning for carpet, floor, fixtures, and window cleaning in apartments, lounges, rooms and common areas. Ensure cleaning progresses according to schedule. Full inspection, touch-up and quality control book sign-off.
• Responsible for laundry department, ensuring it operates smoothly, efficiently, and produces a high-quality product. Coordinate deliveries, linen exchanges, purchases, and inspections for the department. Ensure all regulations are followed.
• Effectively communicate with other departments to adequately plan and coordinate housekeeping services/activities. Serve as a liaison for residents and family members responding to questions, requests, and complaints relative to housekeeping procedures and services.
• Ensure that the Health Care Center(s) is clean according to the rigorous standards of the Agency for Health Care Administration, Department of Elder Affairs, and Department of Public Health and meets all related federal and local regulations. Coordinate additional cleaning process with healthcare staff when an outbreak occurs. Report any issues related to residents' health status to the Health Services Nurse, Director of Nursing, Social Services or Administration.
• Maintain and control housekeeping supply inventory, order supplies, equipment, and chemicals.
• Monitor the correct use of housekeeping and laundry equipment. Manage preventative maintenance schedules and work orders to ensure equipment is maintained and kept in good working condition.

Education and Work Experience:

• Required Degree: High School Diploma or Equivalent
• Preferred Degree: Associate's Degree
• Certificate(s): N/A
• Experience: 3 – 5 Years

Knowledge, Skills, and Ability:

• Knowledge of cleaning techniques, chemicals and equipment
• Strong leadership, organization and time management skills
• Exceptional customer service skills
• Knowledge of the facility's Safety, health and quality standards.
• Knowledge of various laundry machines, including washing machines, dryers and automated ironing machines.
• Knowledge in laundry procedures and various cleaning agents and their appropriate uses.

Physical Requirements:

• Sufficient physical ability and mobility to work in an office/community setting.
• Ability to stand or sit for prolonged periods of time.
• Ability to occasionally stoop, bend, kneel, crouch, reach, and twist.
• Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 50 lbs.
• Ability to operate various equipment based on department and weather conditions
• Engaging in repetitive movements of wrists, hands, and fingers – typing and/or writing.

Clarity of Vision:

• For near visual acuity Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
• For far visual acuity, Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
• For peripheral vision, observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.

Competencies:

• Leadership: Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth
• Customer Success: As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations
• Continuous Improvement: Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency
• Account Strategy: Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives
• Cross-Functional: Collaboration Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience

Compensation Pay Range:

$71,359.00 - $76,689.00 per year

Reasonable Pay Estimate

A reasonable estimate of the pay range for this position is $71,359.00 - $76,689.00 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
• Life, AD&D
• Tuition assistance and scholarships
• Employee assistance program
• Legal services, home/auto insurance, discount purchasing program
• Pet Insurance