Global Cargo Claims Specialist

Cargo Claims Specialist

Essential Job Functions

• Log and respond to all incoming cargo claims through the claims management system
• Report appropriate claims to the insurance carrier in a timely manner
• Develop action plans to move claims to resolution
• Responsible for the adjustment and handling of all cargo liability claims from third parties
• Partners with the insurer, insurance broker and TPA to ensure best claims practices are followed from submission to final resolution.
• Handles subrogation recoveries
• Responsible for maintaining all loss data in the claims data base.
• Collect, organize, analyze and provide claim reports to management and other departments as required
• Responsible for submitting claims to accounting for payment.
• Ensure claims are paid as appropriate, following company procedure and approval levels. Book claims appropriately to the correct business units
• Recognize and elevate claims to the Senior Manager that could have significant exposures to the company.
• Communicates claims activities with the Senior Manager and appropriate parties as needed.
• Participates in insurer claim file reviews and conducts regular internal claim reviews
• Coordinate with insurance claim teams, holding them accountable for providing superior claim management services
• Assist department with responding to internal and external requests for information
• Other duties as assigned

Other Skills & Abilities

• Must have the ability to prioritize and follow through in providing accurate and reliable information in a fast-paced, multitasking environment
• Understanding of basic accounting principles and processes; computer skills – including heavy Excel knowledge; verbal and written communication skills; adept at problem resolution.
• Excellent computer skills; requires Excel competency.
• Data investigation knowledge

Physical Requirements

• Job requires the ability to use vision, adjust focus and work on a standard computer screen.
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require presence on-site at the assigned work location.
• Job requires attendance and dependability.

Education & Experience

• 2-3 years cargo claims handling. Accounting experience a plus
• Knowledge of intermodal transportation, shipping industry standards and practices
• Maritime, Air and domestic regulations (e.g. US COGSA, Hague-Visby Rule, Montreal Convention) preferred.
• Prior experience in a claims management system preferred.

Why Should You Work for Crane?

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.