Service Purchasing Specialist

Service Purchasing Specialist

Location: Mechanicsburg, PA (ONSITE) Schedule: Monday-Friday, 8:00AM-4:30PM (Full-Time)

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, and Doors. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position

The Service Specialist I reports to the Service Purchasing Manager and collaborates closely with the Customer Service Department, Installation Managers, and Regional Operations Team. This role is responsible for facilitating cross-department communication to ensure they can process orders accurately, efficiently, and timely to drive a quality customer experience.

Key Role Accountabilities

• Proficient knowledge in building and manipulating Sales Orders and Purchase Orders to reflect proper allocation of products.
• Develop relationships with vendors, request changes, cancelations, and updates on orders as necessary.
• Advise Customer Service Representatives, Sales Managers, Installation Managers, and General Managers of customer product, when requested.
• Process service orders, including all related ancillary tasks, accurately and efficiently to meet Key Performance Indicators (KPIs), including accuracy targets established by the Service Purchasing Manager.
• Proficient knowledge in building and manipulating Sales Orders and Purchase Orders to reflect proper allocation of products.

Minimum Requirements

• High School Diploma or equivalent required.
• Highly detail-oriented person with superior organization skills.
• Self-starter who is comfortable working independently on assigned daily tasks.
• Ability to work at a steady pace while performing repetitive work.
• Must have a valid smart phone or smart device to log in to Company required systems using two-factor authentication.

Compensation

• The approximate hourly pay for this position is $18.75 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) Retirement Plan with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Culture and Community

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference.