Fulfillment Coordinator

Fulfillment Coordinator

We are looking for a Fulfillment Coordinator to accurately input customer orders into our ERP system, ensuring all details are current and correct. You will respond to customer inquiries regarding their orders, resolving them promptly. This role involves creating and maintaining sales and work orders, coordinating inventory, managing parts shortages, and aligning cross-functionally. You will track shipments and communicate updates proactively, monitor key performance indicators for order accuracy, troubleshoot discrepancies, and participate in continuous process improvement initiatives.

Responsibilities

• Accurately input customer orders into ERP, ensuring all information is correct and up to date.
• Respond to inquiries from customers regarding their orders and ensure timely resolution.
• Create and maintain sales orders and work orders.
• Coordinate inventory, manage parts shortages, and align cross-functionally.
• Track shipments and PODs, and communicate updates proactively to functional owners.
• Monitor key performance indicators for order accuracy.
• Troubleshoot order discrepancies, delayed shipments, or damaged goods, and communicate updates proactively to stakeholders.
• Participate in continuous process improvement initiatives for maximum efficiency in the order entry process.
• Perform other related duties as assigned.

Essential Skills

• Proficiency in Order Management Systems (OMS) and Customer Relationship Management (CRM) software.
• Strong Microsoft Excel skills.
• Exceptional attention to detail and organizational skills.
• Strong problem-solving capabilities.
• Excellent verbal and written communication skills.

Additional Skills & Qualifications

• Typically 2-4+ years of experience in order fulfillment, supply chain, logistics, or a related administrative role.

Work Environment

The work environment is fast-paced with a culture built around ownership and ambition. We encourage bold thinking and innovation, fostering a team-first mindset with shared success. Employees gain visibility and responsibility early in their careers. The position follows a Monday-Thursday 4x10 shift from 7 am to 6 pm with a one-hour lunch break.

Job Type & Location

This is a Contract to Hire position based out of Hanover, MD.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hanover, MD.

Application Deadline

This position is anticipated to close on Jun 16, 2026.