Customer Support Representative

Job Title: Customer Support Representative Location: Cincinnati, OH Job Type: Full Time Job Summary As a Customer Support Representative you’ll be the key point of contact for customers. You'll answer any questions, queries and concerns all while being the face of the company! Your role ensures that all customers feel informed, supported, and excited while learning about our Client. Key Responsibilities Engage with customers face to face providing friendly support Proactively identify customer needs and recommend appropriate products, upgrades, or solutions Handle inquiries related to pricing and general information Achieve individual and team sales targets through excellent service and persuasive communication Maintain up-to-date knowledge of our client's products and services Qualifications 1–3 years of experience in customer service, event coordination, or hospitality Excellent verbal and written communication skills Strong problem-solving skills and the ability to stay calm under pressure High attention to detail and exceptional organizational skills Positive, team-oriented attitude with a passion for creating memorable experiences What We Offer Competitive salary and benefits package Opportunity to travel to live events (as applicable) Fun, collaborative, and creative work environment Clear growth path in the customer experience and events space Exposure to exciting high-profile brands #J-18808-Ljbffr