Financial Aid Assistant

Financial Aid Assistant

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link or call DARS at View phone number on click.appcast.io, or DBVI at View phone number on click.appcast.io.

Working Title - Financial Aid Assistant

Role Title - Education Support Specialist II

Role Code - 29143

FLSA - Nonexempt

Pay Band

Position Number - 27500021

Agency - New River Community College

Division - New River Community College (Div)

Work Location - Pulaski - 155

Hiring Range - $34,500

Emergency/Essential Personnel - No

EEO Category - 2-Professionals

Full Time or Part Time - Full Time

Does this position have telework options? -Telework options are subject to change based on business needs- - No

Does this position have a bilingual or multilingual skill requirement or preference? - No

Work Schedule - Monday-Friday with occasional evening and weekend hours.

Sensitive Position - No

Job Description - New River Community College is a two-year public institution of higher education operating under a state-wide system of 23 community colleges. The college is located on a one-hundred plus acre site at the intersection of U.S. Routes 11 and 100 in Dublin, Virginia with an instructional site in Christiansburg. The campus provides modern, well-equipped facilities for the career technical education programs as well as for the college transfer programs. Approximately 4,000 students comprise the student body.The people employed by New River Community College embrace the philosophy that all individuals should have an opportunity to develop and extend their skills and knowledge to increase awareness of their roles and duties as citizens. The college serves the educational needs of the public and assumes a duty to help provide the requirements for trained workers in the region through a combined effort with local industry, business, professions, and government. The college promotes equal opportunity for prospective students and employees.

Duties:The selected candidate will work closely with the NRCC Educational Foundation Office and high school career coaches throughout the application process for the Foundation and ACCE (Access to Community College Education) program. This includes using the Federal Student Aid Partner Portal to verify FAFSA completion, maintaining a spreadsheet of applicants and their missing checklist items, and providing outreach regarding those items.This position will add all ACCE Scholarships and Foundation Scholarship awards to the system once the recipient list has been provided, with adjustments as required.The selected candidate will also manage and post private scholarships, keeping a record of amounts awarded, disbursed, and returning any additional funds to the scholarship provider when needed.Other duties will include assisting students with completing the FAFSA and with questions concerning awards, disbursements, and various other financial aid issues, conducting financial aid workshops for high schools in the service region and coordinating student outreach for various groups of students, and performing additional duties as assigned.The specialist is required to work occasional evenings and weekend hours.This position is primarily based on the NRCC campus in Dublin with scheduled weekly shifts at the Christiansburg site.

Special Assignments - May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications - Knowledge of general office practices and procedures.Knowledge and understanding of Microsoft Office computer applications.Strong attention to detail with the ability to manage multiple tasks and assignments, meet deadlines, and work effectively in a fast-paced, team-oriented environment.Excellent oral and written communication skills with a strong student-focused approach and commitment to providing quality customer service.Ability to work well with students, faculty, staff, and the public in a confidential, professional, and courteous manner.Proficient understanding of rules, regulations, and standards of college, state, and federal financial aid programs.

Additional Considerations - Additional factors that may be considered include:education and work experience in the accounting fieldexperience with PeopleSoft Student Information System (SIS), PeopleSoft Administrative Information System (AIS) or comparable automated systems for institutions of higher educationstrong understanding of college student demographics and the financial pressures students face.

Operation of a State Vehicle - No

Supervises Employees - No

Required Travel - As needed.

Posting Detail Information

Posting Number - CLS_4519P

Recruitment Type - General Public - G

Number of Vacancies - 1

Position End Date (if temporary)

Job Open Date - 06/16/2026

Job Close Date - 06/29/2026

Open Until Filled - No

Agency Website -

Contact Name - Stacie Whitlock

Email - View email address on click.appcast.io

Phone Number - View phone number on click.appcast.io

Background Check Statement Disclaimer - The selected candidate's offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth's Statement of Economic Interest. For more information, please follow this link:

EEO Statement - The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement - The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADAandADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement - VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting -

Applicant Documents

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. Other Document
2. Alternative Hiring Process Letter
3. SF-50 (Documentation of involuntary separation from Federal Agency)