Senior Manager, Customer Success Engineering
Jobleads-US
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the role
The Senior Manager, Customer Success Engineering leads a team of Customer Success Engineers responsible for driving measurable customer outcomes acrossVeeamData Platform. This role balances strategic planning with hands‑on execution leadership, ensuring customers realize value,improveresilience, expand adoption, andreducerenewal risk.
This leader is accountable for building scalable customer success engineering practices across onboarding, adoption, technical success planning, resilience maturity, executive engagement, and renewal readiness. The Senior Manager serves as a coach, operational leader, customer escalation point, and cross‑functional partnertoSales, Renewals, Product, Support, Professional Services, and Technical Account Management.
The ideal candidate is a proven technical people leader with strong customer engagement skills, deep understanding of enterprise IT and data resilience, and the ability to translate customer businessobjectivesinto measurable technical outcomes.
Whatyou’lldo
- Lead, coach, and develop a team of Customer Success Engineers, which may include junior managers, to deliver consistent, high-quality customer outcomes.
- Set clear expectations, performance standards, and operating rhythms for onboarding, adoption, success planning, resilience assessments, executive reviews, and renewal risk mitigation.
- Drive scalable technical capability across the team, includingexpertisein Veeam Data Platform, disaster recovery and resilience, cloud platforms, virtualization, storage, operating systems, and automation.
- Establish and improve standards for customer success plans,adoptionroadmaps, account scorecards, health checks, quarterly business reviews, resilience reporting, and executive communication.
- Ensure Customer Success Engineers translate customer businessobjectivesinto co-signed, measurable success plans with time-bound value milestones.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Senior Manager, Customer Success Engineering in Seattle, WA vacancy
$360k - $400k
...Senior Strategic Account Executive, Enterprise Netradyne... ...strategic global enterprise customers. This account represents... ...candidate brings deep experience managing large, sophisticated... ...sales, solutions engineering, customer success, product, and operations....SeniorFull timeContract work$10 per hour
...points in moving physical goods across the globe. We’re an 80‑person team (~50 in engineering), located across North and South America. The Role We’re hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform...SuggestedRemote workFlexible hours- ...The Opportunity We're looking for a Senior Customer Success Manager to join our growing Customer Success team. This is a remote role, ideally based... ...involving Delivery Services, Operations, Product, Engineering, Sales, and Finance to ensure successful delivery of client...SeniorLocal areaRemote workWorldwide
ESW
Seattle, WA1 day ago $125k - $281.3k
...and protects trust. The Associate Director, Technical Customer Success Manager (TCSM) is the senior technical advisor for strategic accounts, combining... ...Service Partners, account technology leaders, Product and Engineering, Information Security, Risk Management and Support,...SuggestedFull timeSummer holidayLocal areaImmediate startFlexible hours$90k - $165k
...Join to apply for the Senior Customer Success Manager role at MoEngage Continue with Google Continue with Google Join to apply for the Senior Customer... ...Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus. SaaS and B2B...SeniorFull timeRemote workWorldwideMoEngage Inc
Seattle, WA1 day ago$80k - $140k
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction...SeniorTemporary workFlexible hoursAmazon
Seattle, WA2 days ago$213k - $288.2k
...companies worldwide to manage day-to-day operations.... ...by accelerating our customers' businesses through delivery... ...Sr. Manager, Customer Success who can continue to... ...between customers, engineering teams, and support to... ..., Legal, Finance, and Senior LeadershipPreferred qualification...SeniorWorldwideFlexible hoursAmazonWebServices
Seattle, WA2 days ago$50k - $63.16k
...Senior Account Executive US-WA-Tukwila Job ID: 34719... ...concepts and solutions? Are customer concerns always king in your... ...driving backfile conversion and managed print, IT, and automation services... ...and achieve customer goals and success through active collaboration...SeniorFull timeTemporary workFor contractorsFor subcontractorCasual workWork at officeLocal areaImmediate startCanon U.S.A., Inc.
Tukwila, WA2 days ago- ...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system purpose-built... ...health scores, and demonstrating P&L awareness in managing the team. The Senior Director will also be tasked with team...Senior
$218.4k - $365.2k
..., where humans with agents drive customer success together. Here, ambition meets action... ...are first-class actors. As Senior Director of Security Engineering, you will lead a globally distributed... ...Slack’s identity and access management to consider emerging zero trust agentic...SeniorFull timeShift workSalesforce
Bellevue, WA2 days ago- LiveRamp is seeking an Enterprise Customer Success Manager to lead strategic Brand relationships in a complex SAAS environment. You will own a high-value portfolio, drive product adoption, and collaborate with Product, Sales, and Support to deliver measurable outcomes....Senior
- ...Bellevue-based early-stage legal tech company, is hiring a Senior Channel Success Manager to bridge product and Court Reporting Agencies. You will... ...to sell Deposely to law firms. This role sits in Customer Success within a fast‑growing SaaS environment. You will...SeniorRemote job
$135.2k - $234.15k
Senior Creative Cloud Customer Success Manager We're looking for a Senior Creative Cloud Customer Success Manager to join our Digital Media team. You'll work directly with enterprise customers to drive adoption and value realization across Adobe's Creative Cloud portfolio...SeniorWorldwide$167.4k - $226.5k
...millions of companies worldwide to manage day-to-day operations. We... ...this by accelerating our customers' success through delivery of... ...engagements globally.We are seeking a Senior Product Manager, Technical... ...problems, then partner with engineering, design, and science to deliver...SeniorWorldwideFlexible hoursAmazon
Seattle, WA1 day ago- ...Senior Forward Deployed EngineerThe F5 CX Organization builds and runs... ...enterprise systems behind GTM, Customer Success & Support, RevOps, and Platform Engineering. We are embedding AI into how... ...orchestration, tool calling, memory management, human-in-the-loop checkpoints,...SeniorLocal area
F5
Seattle, WA4 days ago $250k
...industry together! Role Senior Enterprise Account... ...with Enterprise customers and drive complex, high... ...partnership with Customer Success, including renewals,... ...Enterprise sales Manage a defined list of ~50... ...specialists, solution engineers, customer success, and...SeniorContract workWork at officeRemote workWork from homeHome officeFlexible hoursCreatorIQ
Seattle, WA3 days ago- ...are seeking an experienced Senior Account Director to lead... ...long-term growth, customer satisfaction, and business... ...with Delivery, Product, and Engineering teams to ensure successful solution delivery, customer... ...the customer, proactively managing risks, resolving issues,...SeniorContract workWork at officeWorldwide
LotusFlare
Seattle, WA5 days ago $128k - $156k
...Justice Initiative. About The Role As Senior Channel Success Manager at Deposely, you will be the primary... ...Agencies (CRAs). Sitting within the Customer Success organization, you will own... ...and clients of CRAs and route it to engineering to drive efficiency and scale in our...SeniorWork at officeRemote workFlexible hours1 day per week$140k - $160k
...Senior Strategic Account Manager (TikTok Partnership)Location: Seattle, WA (visa sponsorship available)Our... ...They are trusted by 2,000+ merchant customers, from newly launched DTC brands to... ...Manager, Account Manager, Customer Success Manager, or Project/Program Manager...SeniorVisa sponsorshipHigher People
Seattle, WA4 days ago- ...demand channels. You will lead cross-functional teams across engineering, science and design to build agentic AI systems that render locally-aware creatives and enable seamless task completion for customers. This high-autonomy role requires collaboration with Sales and...SeniorLocal area
$150k - $180k
Seattle, WACustomer Success - CSM /Full-time /RemoteCompany Overview:Anomali... ..., curious and self-driven Senior Technical Account Manager (TAM) to join the US Customer Success team. The TAM is the... ...stakeholderso Engage with the Onboarding Engineers to ensure a smooth transitiono...SeniorFull timeLocal areaRemote workFlexible hoursAnomali
Seattle, WA2 days ago- ...committed to innovation, quality, and customer success. Work Location & Travel Requirements... ...an experienced Connector Development Engineer to join our team and contribute to the... ...offs, and support decisions for product management and manufacturing. Benchmark...SeniorWork at officeRemote workWorldwide
- ...platform, helping over 4,700 customers—including Atlassian,... ...ownership of problems and successes, approach challenges with... ...company's customers. The Senior Technical Success Manager, Strategic owns customer deployment... ...everyone from a data engineer to a C-level executive. Expert...Senior
- Senior/Lead Software Engineer Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we'...Senior
- ...Slalom Build in Seattle, WA, is seeking a Senior Principal in Data Architecture & Engineering to design and deliver cloud data platforms across AWS, Azure, and GCP. You will lead architecture, guide multi-cloud implementations, and mentor teams while collaborating with...Senior
- ...reliability, and operational excellence for an internal metadata store used by control plane services, partnering with senior architects and multiple engineering teams. You should be a self-motivated engineer who enjoys deep-dive work into low-level systems, with a...Senior
$205k - $250k
...work of your career, help our customers and partners advance their... ...cost GPU compute power. As a Senior Manager, Customer Support, you'll... ...with a passion for customer success, a deep understanding of cloud... ...’re searching for a Support Engineering Manager to grow and shape the...SeniorFull timeTemporary work$179k - $246k
...you are too, let's talk.Senior Technical Account Manager (TAM) - Key AccountsOkta:... ...types of identity, including customers, employees, partners, and... ...with customer engineering leads, product architects... ...collaboratively with Customer Success and Engineering.Advocate...SeniorWork at officeLocal areaWorldwideFlexible hoursOkta
Bellevue, WA2 days ago- ...JPMorgan Chase & Co. in Seattle seeks a Senior Principal Software Engineer to lead design and delivery of the JPMC-VPC platform, a software‑defined networking initiative aimed at modernizing the firm's network for resilience and scale. You will guide multiple agile...Senior
- ...JPMorganChase is seeking a Senior Principal Software Engineer to lead design and implementation of the JPMC-VPC platform, modernizing the network estate with software-defined networking, resilience, and scalability. You will guide cross-functional teams to deliver trusted...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Manager, Customer Success Engineering. Be the first to apply!
Related searches
- senior manager customer operations Seattle, WA
- entry level customer service manager Seattle, WA
- customer retail manager Seattle, WA
- customer service executive Seattle, WA
- customer service supervisor Seattle, WA
- bilingual customer service manager Seattle, WA
- director customer care Seattle, WA
- sales customer service manager Seattle, WA
- manager customer experience Seattle, WA
- manager customer success team Seattle, WA