Senior Account Manager

Senior Strategic Account Manager (TikTok Partnership)Location: Seattle, WA (visa sponsorship available)Our client is building a new category of financial products that enable risk-free online shopping. They created products like Buy as Refundable and On-Time Delivery Guarantee to help merchants offer risk-free shopping experiences and earn net new revenue. They are trusted by 2,000+ merchant customers, from newly launched DTC brands to multi-billion dollar marketplaces. Headquartered in San Francisco and backed by tier 1 Fintech investors like Lightspeed Venture Partners and Foundation Capital, they are incredibly well positioned for extreme growth.This is a newly created, senior Strategic Account Manager role focused on TikTok — a newly onboarded and highly important partner currently led directly by the CEO. The role combines strategic account management, complex program management, and cross-functional orchestration across Product, Insurance, BD, and Marketing.Quick facts:Newly onboarded, highly strategic partnership — this hire will own the TikTok relationship, one of the company's most important accountsRequires professional/business-level fluency in Mandarin (not Cantonese) and English, including the ability to explain complex business concepts fluently in EnglishReporting structure not yet finalized — the CEO currently leads the TikTok relationship directlyResponsibilities:Own and grow the TikTok account end-to-end, becoming the primary point of contact and reducing the day-to-day executive involvement currently required from the CEO and leadership teamPartner closely with TikTok's ~50-person internal insurance team to bring ideas, identify opportunities, and help expand the company's products (e.g., shipping protection) across TikTok's merchant baseCoordinate cross-functionally across Product, Insurance, BD, and Marketing to translate TikTok's needs into internal executionNavigate TikTok's large, complex, and bureaucratic organization, building trust and relationships across teams with differing prioritiesBuild and maintain a credible, senior-level relationship with TikTok's Head of Insurance and other key stakeholdersOwn account-level performance data — revenue/growth, gross margin, marketing spend, profitability, product performance, and ROI — and use it to inform strategy and reporting, both internally and with TikTokGrow the TikTok account while maintaining a non-negative profit marginCoordinate across time zones and geographies, including with TikTok's and the company's own APAC-facing teamsProactively bring ideas and identify new opportunities rather than simply reacting to requestsIs this you?Professional/business-level fluency in Mandarin and English, including the ability to explain complex business concepts fluently in EnglishSenior-level experience owning a large, complex, strategic account or customer relationship (Strategic Account Manager, Account Manager, Customer Success Manager, or Project/Program Manager background)Strong cross-functional coordination experience across Product, Marketing, Sales/BD, and OperationsExperience managing stakeholders and communication across different geographies and time zonesComfortable with data and spreadsheets; able to understand account economics (revenue, margin, ROI) and use them to inform strategy — doesn't need to be a finance expertCredible operating with senior/executive stakeholders (e.g., a Head of Insurance-level counterpart)Proactive, strategic thinker who brings ideas rather than only reacting to requestsComfortable with ambiguity and a fast-paced startup environmentDoes not need deep insurance industry experiencePreferred Qualifications:E-commerce or platform experience (e.g., TikTok Shop, Amazon, or similar marketplaces) strongly preferredCurrent or former TikTok employee who manages merchants and understands TikTok's internal organization, relationships, and politics (current TikTok employees are fair game to recruit)Experience at Amazon or another major Seattle-based e-commerce/marketplace company#Perks:Compensation: approx. $140K–$160K base + variable (~70/30 structure), targeting ~$200K OTE for a senior candidate; broader market benchmarking showed ranges of roughly $166K–$250K OTE depending on level and experienceVisa sponsorship availableHigh-visibility ownership of one of the company's most strategically important partnerships, working directly with senior TikTok stakeholders and the executive teamOpportunity for scope to grow alongside the Strategic Account Management organization as the company scales