Accounts Receivable and Collections Specialist

JOB SUMMARY The Accounts Receivable and Collections Specialist is responsible for overseeing the daily accounts receivable function, ensuring accurate billing, timely cash collections, customer account management, and compliance with company policies. This role serves as the subject matter expert for Accounts Receivable, partners across departments, supports month-end close and drives continuous improvement. 

 

DUTIES/RESPONSIBILITIES

• Serve as the primary point of contact and subject matter expert for Accounts Receivable.
• Review and approve customer account setups, credit applications, payment terms, credit limits, W-9s, and resale certificates.
• Ensure accurate domestic and international invoicing and billing cutoff.
• Oversee daily cash applications including lockbox, ACH, wire, check, credit card, Amazon, Shopify webstore, and warranty/repair transactions.
• Reconcile customer accounts and depository bank activity.
• Monitor customer credit limits and AR insurance while partnering with Sales on high-risk accounts.
• Prepare AR aging, rebate accrual, and GL reconciliation reports.
• Manage collections and resolve customer disputes/discrepancies.
• Process credit memos, debit memos, manual invoices, and AR adjustments.
• Prepare monthly sales tax filings.
• Support month-end close and external audits.
• Develop and improve AR procedures, SOPs and internal controls.
• Train and mentor team members as needed.
• Provide backup treasury support when required.
• Perform other related duties as assigned.

SUCCESS MEASURES

• Accurate invoicing
• Reduced aged receivables
• Accurate reconciliations
• Excellent customer service
• Continuous process improvement

WHAT WE'RE LOOKING FOR

• 3–5 years of progressive Accounts Receivable experience.
• SAP S/4HANA experience required.
• Advanced Microsoft Excel skills.
• Strong analytical, organizational, and communication skills.
• Experience mentoring others preferred.
• Excellent organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and in a fast-paced environment.
• Ability to operate related office equipment, such as computers, calculators, and copiers.
• Ability to anticipate work needs and interact professionally with customers.

• High school diploma or equivalent required.
• Associate or bachelor’s degree in accounting preferred along with 2 years of related experience; or equivalent combination of education and experience. 

• Prolonged periods of sitting at a desk, talking on the phone, and working on a computer.