Residential Operations Supervisor

Job Description

Job Description

Lead the Operations Behind Exceptional Residential Care!

TERI is seeking a Residential Operations Supervisor to oversee staffing coordination, weekend operations, workforce supervision, quality assurance, and operational support across our residential homes.

The Residential Operations Supervisor provides operational and supervisory leadership across TERI's Residential Services department, with a particular focus on staff scheduling, shift coverage, weekend operations, employee supervision, quality assurance, and incident follow-up.

This position directly supervises assigned Direct Support Professionals (DSPs), Weekend Program Managers/Leads, and other residential staff while serving as a key operational resource during weekend services.

The role requires a flexible schedule with varying on-site supervisory responsibilities on Saturdays and Sundays. Remaining work hours offer flexibility based on operational needs and approval from the Director of Residential Services.

The majority of this position is focused on leadership, administration, scheduling, compliance, and operational management rather than routine direct care.

Your Role & Responsibilities –

• Lead residential staffing and scheduling operations, including shift coverage, call-outs, vacancies, leaves, training needs, emergencies, and staffing contingency plans.
• Directly supervise, coach, and develop DSPs, Weekend Program Managers/Leads, and assigned residential staff while supporting performance management and employee accountability.
• Provide on-site weekend leadership across residential homes, conducting visits, verifying coverage, observing operations, and responding to staffing or service concerns in real time.
• Monitor overtime, double-time, premium pay, and staffing patterns while recommending adjustments that balance safe coverage with responsible labor management.
• Provide supervisory direction during incidents, behavioral emergencies, medical concerns, staffing shortages, and other urgent operational situations.
• Conduct quality assurance and compliance follow-up, including documentation reviews, incident reports, chart audits, operational checks, and corrective action tracking.
• Partner with Residential leadership, families, Regional Center representatives, clinical professionals, and other stakeholders to maintain safe, person-centered, and compliant residential services.

Qualifications –

• 3+ years of experience working with individuals with intellectual and developmental disabilities (IDD) preferred.
• 1+ year of supervisory, lead, scheduling, or operational leadership experience in residential or human services preferred.
• Demonstrated knowledge of residential operations, staff scheduling, shift coverage, quality assurance, incident follow-up, and person-centered services.
• Strong leadership, problem-solving, and decision-making skills with the ability to effectively manage staffing challenges and changing operational priorities.
• Ability to work a flexible schedule, including required on-site supervisory coverage on Saturdays and Sundays.
• Associate’s or Bachelor’s degree preferred; equivalent leadership experience in residential services, supported living, Intermediate Care Facility/Developmentally Disabled, or another IDD service setting may be considered.

Pay –

$70,304 Salary 

Status –

Full-time

The Benefits of Joining TERI –

• Comprehensive Health Coverage – Medical, Dental, and Vision Insurance
• Flexible Spending Account (FSA)– Tax-advantaged savings for healthcare and dependent care expenses
• Financial Protection Plans – Life, AD&D, and Disability Insurance
• 403(b) Retirement Savings Plan – Invest in your future with employer-supported retirement savings.
• Health & Wellness Program – Resources and support to help you thrive, both mentally and physically
• Onsite Fitness Center & Outdoor Fitness Court – Convenient, no-cost access to exercise facilities
• Pet Insurance – Coverage options to keep your furry family members healthy.
• Employee Discounts – Enjoy savings at TERI’s Common Ground Café & Coffee Bar and the Inspired Resale Boutique
• Generous Paid Time Off – Vacation, sick leave, and paid holidays to support work-life balance.
• Positive and Supportive Culture – A mission-driven team environment where your contributions are valued.

Fit for Life –

TERI changes the way the world sees, helps, and empowers individuals touched by special needs. The TERI Campus of Life models a more integrated society where the entire community learns, creates, and lives well side-by-side.

Here at TERI, health and wellness are integral parts of our culture for both staff and clients. “Fit for Life” is a core value, and all staff are expected to actively participate in TERI wellness programs and personally commit to the agency philosophy of being “Fit for Life.” We have an on-site Fitness Center with a full-time Wellness Team who can help you design personal fitness goals and nutrition plans; additionally, there are many opportunities for individual and group exercise classes offered at times that fit your personal schedule. TERI culture ensures the health and wellness of each client is a top priority.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER –

TERI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. At TERI, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status and any other characteristic protected by applicable law. TERI believes that diversity and inclusion among our employees is critical to our success, in touching the lives of those we serve and seeking to recruit. We strive to develop and retain the most compassionate and talented people from an extensive and diverse candidate pool.