Human Resources Generalist

Ready to be part of something extraordinary? At Cooper’s Hawk, connection is at the heart of everything we do, and we’re looking for passionate people to join us. When you become part of our team, you step into a collaborative, supportive culture built on Uncompromising Hospitality, where standards and genuine care come together to create something truly unforgettable. As we continue our exciting journey, you’ll help us deliver unforgettable experiences to our Wine Club Members and the entire Cooper’s Hawk community. Join us, and let’s turn moments into lasting memories. Under the general direction of the Senior HR Manager, the Human Resource Generalist will ensure all communications to restaurant Team Members is clear, proactive and that all employees have an avenue for expressing questions or concerns. This position requires strong communication, organization, decision making, and the ability to create and maintain positive relationships with Team Members to promote the Cooper’s Hawk brand and engagement. What You’ll Do: Monitor and manage HR Team Member Support Line voicemails, Ethics Point, and completes intake calls with Team Members and managers. Conduct structured, objective intake conversations by asking open, fair questions to fully understand each situation and determine the best way to assist. Compile and deliver organized, concise intake call summaries to the HR Manager and Area Director, highlighting key themes, insights, and action items. Answer general policy/administration questions and coordinate cross-functionally with supporting departments as needed. HR Case Notes Management: Maintain and update confidential HR case notes, accurately reflecting employee relations issues, performance concerns, and other sensitive matters. Track and report employee relation issues accurately and timely. Follow current Employee Relations SOPs and processes to ensure consistency. Other Responsibilities: Process unemployment claims efficiently while maintaining accuracy and compliance with state and federal guidelines. Gather information, prepare firsthand witness, and attend Unemployment phone hearings as Cooper’s Hawk representative. Administer Exit Interview Survey for all departing restaurant operation managers, including providing them the End of Employment FAQs and tracking completion of the survey. Assist with critical annual projects including Community Survey, Team Member Handbook, Respect Training, and any Talent and Performance Management initiatives. Ensure supporting documents are up to date (SOPs, job aids, rollout guides) for HR related initiatives. Identify Human Resource trends and opportunities to support continued business growth and ensure Cooper’s Hawk values are being upheld. What You’ll Need: Bachelor’s degree in human resources or related field preferred or equivalent experience. Prior experience in restaurant/retail environment preferred. Excellent communication skills (verbal, written, and presentation). Ability to handle sensitive information discreetly. Strong organizational skills and can prioritize in a fast-paced environment. Ability to assess a situation and determine the best course of action and work with frequent interruptions and changes in priorities. Facilitates collaboration between multiple cross functional teams. Strong analytical skills to interpret reports and provide recommendations. Ability to communicate in both English and Spanish is preferred. Compensation Range: $70,000-$75,000. The final offered salary will be based on several factors, including but not limited to the candidate’s depth of experience, skill set, qualifications, and internal pay equity. What You’ll Get: Incredible Discounts: Monthly Dining Allowance 50% Dining and Carryout 40% Retail Wine 20% Retail and Private Events Monthly Complimentary Wine Tasting for Two Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program Company Matching 401(k) Retirement Savings Plan Flexible Savings Accounts- Health and Dependent Care Health Savings Account Long-Term Disability; Voluntary Short-Term Disability Basic Life and AD&D Insurance (with option to purchase additional coverage) Paid Parental Leave Highly Competitive Pay plus Team Member Incentives & Rewards Paid Time Off Milestones Recognition Program Complimentary Gym Membership in RSC Building Hybrid Work Week (3 days in office, 2 days remote, depending on role) Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk. Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. About Us Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other. #J-18808-Ljbffr