Engineer III, Provisioning & Service
$120kFull-time
Wide Open West
Engineer III, Provisioning & Services Help engineer the connections businesses count on. From reliable internet and voice to managed Wi-Fi, businesses depend on connectivity that keeps them moving. At WOW!, you'll help bring those services to life by evaluating, testing, and supporting the devices that connect our small and medium-sized business customers. As our Engineer III, Provisioning & Services , you'll work hands-on with DOCSIS cable modems, PON optical network terminals (ONTs), and Wi-Fi gateways-from lab qualification and field trials to deployment and ongoing support. You'll partner with Product Management, Network Engineering, equipment vendors, and Field Operations to introduce new technology, solve complex problems, and improve the customer experience. What WOW! Offers Base salary up to $120,000 annually , plus comprehensive benefits:
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
- Medical, dental, vision, and life insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- 401(k) with company match
- Paid time off and company holidays
- Tuition reimbursement to support your continued development
- Employee broadband discounts
- Bring new devices to market. Evaluate and qualify DOCSIS 3.0/3.1/4.0 cable modems, GPON/XGS-PON ONTs, Wi-Fi gateways, and mesh extenders for business services.
- Build reliable provisioning. Develop, validate, and maintain device configurations, firmware images, provisioning templates, and TR-069/TR-369 (USP) auto-configuration server (ACS) profiles.
- Put performance to the test. Conduct lab and field testing to validate interoperability between customer premises equipment (CPE) and CMTS/OLT infrastructure.
- Turn product ideas into technical solutions. Translate requirements for business internet, managed Wi-Fi, hosted voice, and SD-WAN into CPE specifications.
- Solve challenging technical issues. Support Tier 2/3 and Field Operations teams with escalated connectivity, provisioning, and performance troubleshooting.
- Improve device performance at scale. Monitor fleet health through network management and ACS platforms, identify recurring issues, and drive resolution.
- Partner with vendors. Coordinate device certification, firmware qualification, and defect resolution.
- Support deployment readiness. Create test plans, methods of procedure (MOPs), configuration standards, and knowledge articles; contribute to new product readiness reviews.
- Maintain quality and compliance. Ensure devices meet applicable DOCSIS, PON, Wi-Fi Alliance, FCC, and UL/safety standards.
- 3-5 years of experience in CPE engineering, cable/telecom access network engineering, or a related technical role.
- Working knowledge of DOCSIS 3.0/3.1/4.0 technology and cable modem provisioning.
- Experience with GPON and/or XGS-PON technologies and ONT configuration and provisioning.
- Familiarity with Wi-Fi standards (802.11ac/ax), wireless gateways, and mesh Wi-Fi systems.
- Hands-on experience with TR-069/TR-369 (USP) device management protocols and ACS platforms.
- Strong troubleshooting, lab testing, and root-cause analysis skills.
- An understanding of business connectivity needs, including reliability and service-level agreement (SLA) expectations.
- Clear communication skills and the ability to manage projects and collaborate across technical and business teams.
- Experience with CMTS and/or OLT infrastructure and access network architecture.
- Python or Bash scripting for test automation and fleet monitoring.
- Relevant vendor or industry certifications, such as CableLabs, BICSI, Calix, Nokia, Technicolor, or CommScope/ARRIS.
- Experience supporting SD-WAN, hosted voice, or managed Wi-Fi services.
- Regularly required to talk and hear
- Required to use hands to type, handle objects and paperwork
- Required to use close vision and be able to focus
- Ability to work on-call and/or overnight shifts
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Vacancy posted 1 day ago
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