Client Service Associate

Client Service Associate

Where ambition meets innovation. Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

This role is based onsite in Albany, NY and requires in-office presence five days per week.

The Client Service Associate plays a crucial role in supporting financial advisors and ensuring an exceptional client experience. This position is responsible for administrative tasks, client relationship management, and operational support within the branch office. The ideal candidate is highly organized, detail oriented, and able to handle multiple responsibilities while maintaining a professional and client focused approach.

Responsibilities:

• Serve as the first point of contact for clients, providing friendly and professional assistance via phone, email and in person.
• Schedule and confirm client meetings, prepare necessary documentation, and assist with follow-ups.
• Address general client inquires related to account maintenance, statements, and online access.
• Ensure timely and accurate processing of client requests, such as beneficiary updates, address changes, RMDs, and account transfers.
• Maintain strict confidentiality regarding client information and adhere to compliance guidelines.
• Manage calendars, coordinate appointments, and organize client review meetings for financial advisors.
• Prepare, proofread, and distribute reports, presentations and correspondence.
• Maintain and update client records in the firm's CRM system, ensuring data accuracy.
• Handle incoming and outgoing mail, including scanning and filing important documents.
• Order office supplies and assist with general office upkeep.
• Process new account paperwork, ensuring all required documentation is completed and compliant.
• Assist in maintaining compliance records, ensuring adherence to FINRA, SEC and firm policies.
• Support the team in monitoring client accounts for accuracy and resolving administrative issues.
• Coordinating with custodians, fund companies, and other financial institutions to process transactions and resolve client account issues.
• Assist in organizing client appreciation events, webinars, and educational seminars.
• Help manage social media updates, newsletters, and other client communication initiatives.

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 3+ years of experience utilizing Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• 2+ years previous experience in a financial services or administrative support role.

Core Competencies:

• Strong organizational skills with a keen attention to detail.
• Excellent verbal and written communication skills.
• High level of professionalism, discretion, and ethical conduct.
• Strong problem-solving skills, and the ability to work both independently and with a team.

Preferences:

• Ability to learn and use CRM systems.
• Associate or bachelor's degree, preferably in business, accounting or finance.

Pay Range: $23.52-$39.17/hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.