Showroom Manager

This job is with Ferguson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking the right individual to fill an immediate need for a Showroom Manager in our Pittsburgh, PA Bath, Kitchen & Lighting Showroom.

Job Details

• Reports to the General Manager
• 15,000 sq ft Showroom
• Direct oversight of 6-10 associates and will lead the customer service team

Responsibilities

• Actively leads day-to-day showroom operations which includes the Showroom team, collaboration with Senior Showroom Manager, Showroom Operations Manager to focus on Showroom Displays, the Clearance Center, revenue growth, margin enhancement, budget targets and process improvement

• Maintain and develop a team including hiring, mentoring, training, scheduling, goals and expectations and development

• Supervises the daily showroom traffic with a wide range of customers to sell a variety of products including lighting, appliances, and high-end fixtures

• Handle budget process activities, review and handles expenses

• Assist customers, both by appointment and walk-ins

• Build and maintain relationships with suppliers as well as be the first point of contact to address and resolve customer complaints

• Attend industry events and/or meetings to be the representative of Ferguson locally

Qualifications

• 3+ years of prior sales leadership experience is ideal coupled with sales and customer service experience

• Proven track record to build and implement process improvement / efficiencies

• Ability to initiate and embrace change, mentoring skills and desire to train others

• Ability to work across department lines, manage time and people

• Must have outstanding communication skills; verbal, written and interpersonal skills

• Ability to listen optimally to address problems, anticipate issues and make effective decisions

• Experience in Plumbing Fixtures, Lighting and/or Appliance Retail Sales is a plus

• The ability to take care of a vast array of customers with varying levels of product knowledge

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information