Customer Service Coordinator

Address 1800 Georgetown Rd, Hudson, OH 44236, USA Schedule: Full time Job Type: Temporary Position Summary The Service Admin handles customer inbound and outbound calls, primarily with customers post‑sale, but also answers general company questions for internal and external customers. This role schedules customer service calls and other customer service activities as needed. This position is required to review completed service tickets from the field for quality assurance. Essential Duties and Responsibilities Provide excellent customer service during all inbound/outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders. Review contract with customer post‑sale to ensure accuracy and completeness. Schedule installation with the customer and assign the job to an installation contractor. Schedule service customers with local technicians, as needed. Review completed service tickets for quality assurance in region. Act as a liaison and corporate contact for Leaf Home installation and service teams at the local office in assigned region. Be flexible in performing any task deemed necessary to support department and/or company‑wide initiatives. May process change orders. Required Education and Experience Required Education : High school diploma or equivalent. Required Years of Experience : 1+ years of customer service and administrative experience. Additional Requirements Computer and keyboard proficiency – job duties performed are essentially paperless. Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. Ability to provide timely and empathetic help through in‑person, phone, email, and social media avenues that keeps the customer’s needs at the forefront of every interaction. Adaptable, patient, and highly detail‑oriented and data‑efficient. Highly organized, with strong time management skills and the ability to be resourceful. Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). Preferred Knowledge, Skills, Abilities, or Certifications Ability to type at least 50 words per minute. Experience in the home improvement/construction industry. Experience working in a direct‑to‑consumer organization. Uses basic problem‑solving and subject matter understanding to perform tasks under supervision. Travel Requirements No travel required (stationary work location). Overtime/Additional Hours Requirements Overtime hours may be required based on business needs. Physical Requirements Standing Occasionally (11‑33%), Walking Occasionally (11‑33%), Constantly (67‑100%). Driving: Never. Reaching with hands and arms: Occasionally. Typing: Constantly. Using hands: Occasionally. Climbing/balancing: Never. Working at heights: Never. Stooping, kneeling, or crouching: Never. Talking/listening: Constantly. Using foot controls: Never. Twisting body: Rarely (1‑10%). Twisting wrist/arm: Rarely (1‑10%). Lifting 10‑25 lbs: Never. 25‑50 lbs: Never. 50‑75 lbs: Never. Exposure to extreme heat/cold: Never. Loud noise: Never. Disclaimer This job description is not meant to be an all‑inclusive list of duties, functions, and/or responsibilities of this position. Other related functions and responsibilities may be assigned as required to complete assignments or initiatives. Leaf Home reserves the right to change, add, delete, or modify job functions as necessary based on business necessity. The company or employee has the right to terminate employment at any time for any reason; employment is at will, to the extent of federal, state, or local law. This job description does not promise or guarantee continued employment with Leaf Home. Diversity and Inclusion Statement Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion. Equal Opportunity Statement Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law). Americans with Disabilities Act Statement and Contact Leaf Home is committed to honoring the spirit and requirements of the Americans with Disabilities Act. If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr