General Manager

General ManagerJLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Key ResponsibilitiesStrategic Leadership & Business DevelopmentDevelop and execute strategic plans to optimize property performance, increase asset value, and achieve financial objectives. Build and maintain strong relationships with property owners, investors, and key stakeholders. Identify opportunities for portfolio growth and operational improvements. Lead annual business planning, budgeting, and forecasting processes.Financial ManagementOversee preparation and management of operating and capital budgets for assigned properties. Monitor financial performance against targets and implement corrective actions as needed. Review and approve financial reports, variance analyses, and performance dashboards. Ensure accurate and timely financial reporting to ownership and stakeholders. Drive revenue optimization and expense management initiatives.Operations ManagementDirect day-to-day property operations including maintenance, tenant services, vendor management, and facility improvements. Ensure properties meet or exceed operational standards, safety requirements, and regulatory compliance. Oversee lease administration, tenant retention programs, and occupancy optimization. Manage capital improvement projects from planning through execution. Implement and monitor key performance indicators to drive operational excellence.Team Leadership & DevelopmentLead, mentor, and develop a high-performing property management team including property managers, assistant managers, and administrative staff. Establish performance objectives, conduct evaluations, and provide ongoing coaching and feedback. Foster a culture of accountability, collaboration, and continuous improvement. Recruit, onboard, and retain top talent to build organizational capability.Client & Tenant RelationsServe as primary point of contact for ownership and executive-level client interactions. Ensure exceptional service delivery and responsiveness to client and tenant needs. Resolve escalated issues and manage complex stakeholder communications. Lead client presentations, property tours, and business reviews.Risk Management & ComplianceEnsure compliance with all applicable laws, regulations, building codes, and lease agreements. Oversee risk management programs including insurance, safety protocols, and emergency preparedness. Manage vendor contracts, service agreements, and procurement processes. Maintain thorough documentation and reporting systems.QualificationsRequired:Bachelor's degree in Business Administration, Real Estate, Property Management, or related fieldMinimum 5-7 years of progressive property management experienceReal Estate license and/or CPM (Certified Property Manager), RPA (Real Property Administrator), or ARM (Accredited Residential Manager) designation strongly preferredProven track record of managing commercial and/or multifamily propertiesDemonstrated expertise in financial management, budgeting, and P&L accountabilityStrong leadership and team management capabilitiesExcellent communication, negotiation, and relationship-building skillsProficiency with property management software and Microsoft Office SuitePreferred:Experience managing Class A properties or large-scale portfoliosKnowledge of sustainable building operations and LEED principlesExperience with capital improvement projects and construction managementCore CompetenciesStrategic thinking and business acumen. Financial analysis and budget management. Team leadership and talent development. Client relationship management. Problem-solving and decision-making under pressure. Attention to detail with strong organizational skills. Adaptability in a fast-paced, dynamic environment.Physical RequirementsThis position requires regular property site visits. Ability to walk properties, climb stairs, and inspect building systems and common areas. Office-based work with occasional evening or weekend availability for emergencies or special events.What We OfferCompetitive compensation package including base salary and performance-based incentives. Comprehensive benefits including health, dental, vision, and retirement plans. Professional development opportunities and continuing education support. Collaborative work environment with growth potential. The opportunity to work with a leading global real estate services firm.This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:115,000.00 – 135,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Boston, MA, Wellesley, MAIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily Pay