Assistant General Manager (AGM) -

Job Description

Job Description

Position Summary

The Assistant Restaurant Manager supports the daily operations of the restaurant by helping lead staff, maintain service standards, oversee guest experience, and ensure smooth front and back-of-house operations. This role works closely with the management team to create a positive work environment, maintain profitability, and deliver exceptional hospitality.

Operations & Service

• Assist in overseeing daily restaurant operations during assigned shifts
• Ensure high standards of guest service, cleanliness, food quality, and presentation
• Handle guest concerns and resolve issues professionally and efficiently
• Support opening and closing procedures
• Monitor dining room flow and communicate effectively with kitchen and bar staff
• Reply and book functions within the restaurant along with potential outside catering events
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Staff Leadership

• Help train, coach, and support front-of-house team members
• Assist with scheduling and shift coverage
• Promote a positive, team-oriented work environment
• Enforce restaurant policies, standards, and procedures
• Participate in staff meetings and ongoing training initiatives

Financial & Administrative Duties

• Assist with inventory management and ordering as necesssary
• Help monitor labor costs, sales performance, and daily cash handling
• Support payroll preparation and tip reporting processes
• Ensure compliance with health, safety, and liquor regulations

Guest Experience

• Build relationships with regular guests and create a welcoming atmosphere
• Maintain strong knowledge of menu items, specials, and beverage offerings
• Step into service roles as needed during busy periods

Qualifications

• Previous restaurant supervisory or leadership experience preferred
• Strong communication and customer service skills
• Ability to multitask and remain calm in a fast-paced environment
• Flexible schedule including nights, weekends, and holidays
• Knowledge of POS systems and restaurant operations
• Ability to stand and move for extended periods and lift up to 40 lbs

Preferred Traits

• Strong leadership presence
• Reliable and organized
• Positive attitude and team-first mindset
• Problem-solving and decision-making abilities
• Passion for hospitality and guest experience

Compensation & Benefits

• Competitive hourly pay or salary based on experience
• Bonus opportunities (if applicable)
• Employee dining discounts
• Opportunities for growth and advancement