Senior Analyst, U.S. Consumer Acquisition and Engagement (CAE), Program Management

Senior Analyst, U.S. Consumer Acquisition and Engagement (CAE), Program Management

Overview

MasterCard CAE (Consumer Acquisition & Engagement) provides a wide range of loyalty, personalization and marketing services assets including the design, implementation and operations of cardholder loyalty programs. These solutions enable issuers to reward cardholders driving overall card usage, retention and brand preference.

The U.S. CAE team is a highly collaborative organization, and this role will interface with various roles and disciplines within North American and global teams to serve our clients.

Role

Develops and leads client loyalty programs which includes: program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building

Strategically grows client business through identifying pain points and providing additional loyalty solutions and Services solutions

Represents Mastercard as the "One Voice" (primary contact). Lead resource at Mastercard to manage and oversee the customer's Rewards and cardlinked Offers programs

Oversight on the operations including cross-functional team members

Primary contact and point of escalation for any issues

Provides thought leadership and strategic direction for partner

Manages and prioritizes product backlog in partnership with partner

Monitors, manages and reports on program KPIs and conducts QBRs with partner

Role

Analyze data and deliver insights and recommendations to clients, program managers and account teams to improve cardholder performance and tenure in their loyalty programs

Provide loyalty industry subject matter expertise and thought leadership to position Mastercard Loyalty Solutions as a leader in the loyalty industry

Generate, analyze and present performance data in business reviews including performance to KPIs, benchmarking, spend performance/trends, program redemption performance/trends and program liability monitoring

Monitor, manage and report on program KPIs

Support and develop business reviews - regular client meetings to ensure consistent quality delivery of program performance and identifies new opportunities to drive retention.

Review and monitor merchant offer's on centralized website to ensure accuracy.

Drive and maintain high customer satisfaction ratings that meet company standards

Model program liability and reserve forecasting for clients based on historical program performance data

All About You

Bachelor's degree or equivalent work experience

Payments and Loyalty experience preferred

Strong analytical thinker and problem solver

Strong proficiency with analytical tools including SAS, SQL, R and Excel

Demonstrated record of success in program performance analytics and strategic recommendations

Demonstrated ability to act independently and proactively

Excellent verbal, presentation, and written communication skills with ability to effectively communicate to many audiences, from technical resources to client senior management

Nice to Have

Demonstrated ability to successfully manage and sell to a large client or cluster of clients

Excellent verbal, written and presentation skills along with solid project management credentials

Experience partnering with Financial Institutions

Proven track record in cross company, collaborative teaming at senior management levels

Be practical, creative, and innovative

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Pay Ranges

Purchase, New York: $120,000 - $204,000 USD