Manager, Safety & Resolution

Make a Difference At MTM Transit you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. Job Description The Manager, Safety & Resolution is responsible for the administration, review, and oversight of all vehicle camera systems, including systems deployed across multiple vehicle types or service modes. This role reviews vehicle camera footage, telematics data, and safety alerts to identify coaching opportunities, reinforce safe driving behaviors, and reduce preventable incidents. The Manager, Safety & Resolution serves as a key partner to transportation providers and operators, using data-driven insights and coaching techniques to improve safety performance, regulatory compliance, and overall service quality. The ideal candidate is highly analytical, detail-oriented, and passionate about driver development, safety culture, and continuous improvement. This position will be on site daily in our Austin, Texas location. What you’ll do: Drive Cam Program Management Manage the intake, review, and retention of video footage, ensuring timely analysis of safety events, customer incidents, accidents, and operational deviations Evaluate incidents involving distracted driving, speeding, harsh braking, seatbelt compliance, following distance, cell phone usage, and other safety-related behaviors Classify and document events in accordance with MTM Transit policies and procedures Maintain accurate records of event reviews, coaching activities, and performance outcomes Operator Coaching & Development Produce actionable data points and trend analyses to support operational management, targeted driver retraining, and continuous safety improvement initiatives Coordinate with Safety, Training, and Operations leadership to implement corrective actions, including coaching, retraining, and disciplinary measures when warranted Conduct coaching sessions with operators to address risky driving behaviors and reinforce safe driving practices Deliver constructive feedback using a coaching-first approach that promotes accountability and improvement Develop individualized performance improvement plans when necessary Recognize and promote positive driving behaviors and safety achievements Safety Monitoring & Reporting Monitor operator safety performance metrics and identify trends requiring intervention Prepare routine and ad-hoc reports for client summarizing trends and outcomes of related interventions and program effectiveness Escalate significant safety concerns or policy violations to appropriate leadership Partner with operational leaders to develop corrective action plans for recurring issues Compliance & Quality Assurance Ensure compliance with company safety standards, transportation regulations, and contractual requirements Support investigations involving vehicle incidents, customer complaints, and safety concerns Participate in root cause analysis activities and recommend preventive measures Maintain confidentiality and professionalism when handling sensitive video and performance data Continuous Improvement Identify opportunities to improve operator safety programs, coaching processes, and drive cam utilization Assist with development and delivery of safety training initiatives Recommend enhancements to safety metrics, reporting capabilities, and performance management practices Support organizational efforts to build and sustain a culture of safety and accountability What you’ll need: Experience, Education & Certifications: High school diploma or G.E.D. 5+ years of experience in transportation operations, safety management, quality assurance, coaching, driver training, or related field Experience reviewing video monitoring systems, telematics, GPS, or drive cam technology Experience conducting performance coaching and corrective action discussions Proficiency with Microsoft Office Suite, especially Excel Valid Driver’s License Skills: Strong coaching, communication, and interpersonal skills Ability to deliver both positive and corrective feedback professionally and effectively Strong analytical and critical thinking skills Ability to identify trends and make data-driven recommendations Working knowledge of transportation safety principles and defensive driving practices Ability to maintain confidentiality and exercise sound judgment Strong organizational skills with the ability to manage multiple priorities Even Better If You Have: Experience analyzing data and preparing reports for leadership, preferred What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $85,000 Salary Max: $110,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. Equal Opportunity Employer MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. About Us As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management. Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities At MTM Transit, every trip reflects our promise: safe, reliable, and exceptional service that drives independence and access. #J-18808-Ljbffr MTM, Inc