Phone Support Specialist

Position Description Customer Service Representatives provide phone and technical support in a busy call center, focusing on Breast and Skeletal Health. The role is remote and requires reliable internet access, availability to work the assigned shift, and a minimum of 40 hours per week. Benefits Develop leadership skills while interacting with peers in the healthcare industry Be at the forefront of cutting‑edge medical device technology Gain professional growth and experience within the medical device industry Access continuing education via the IQVIA Learning Center Responsibilities Answer calls, assist customers with inquiries, and gather necessary information Transfer calls to the appropriate department when necessary Provide technical support, handle complaints, and adhere to training protocols Use a computer to enter information into the CRM tool Log in on time and efficiently manage all assigned calls Deliver consistent, high‑quality customer support while maintaining professionalism Collaborate with the Team Manager to meet deliverables Follow established support processes to ensure SOP compliance and positive customer experiences Document and update client records based on interactions Maintain availability to work 40 hours per week Ensure compliance with company policies and procedures in a highly regulated industry, with thorough and accurate documentation Requirements High school diploma required 1+ years of experience troubleshooting devices (preferred) Strong proficiency in problem‑solving 1+ years of customer service experience Ability to build rapport with clients Capacity to prioritize and multitask in a fast‑paced environment Positive and professional demeanor Able to work on a computer for up to 8 hours daily, performing repetitive motions for data entry Excellent written and verbal communication skills with demonstrated critical thinking abilities Reliable internet connection and a quiet workspace Ability to clear hospital vendor credentialing requirements Position may require up to date immunizations Salary & Benefits The potential base pay range for this role is $19 per hour. The actual base pay offered may vary based on qualifications, location, and schedule. Additional incentive plans, bonuses, and other compensation may be offered, along with a range of health and welfare benefits. Equal Employment Opportunity IQVIA is committed to integrity in its hiring process and is an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status. #J-18808-Ljbffr