Patient Support Specialist

Growing medical equipment supply company is looking for a new member for our team. This position will work directly with our patients to troubleshoot customer service related issues involving their medical equipment. We are looking for candidates with strong computer, phone and customer service skills. You must be organized, be able to multi-task and have a pleasant professional demeanor. We are a proud Veteran owned and operated company that provides focused medical supplies and service to patients worldwide.

salary: $15 - $16 per hour
shift: First
work hours: 9 AM - 5 PM
education: High School

Responsibilities

• Utilize computer systems to process new TRICARE orders and dispatch setup technicians
• Communicate with patients, referral sources, physicians, and technicians via phone, email, and fax
• Update patient and referral source information (Name, Address, Phone Numbers, etc.)
• Facilitate equipment needs of setup technicians
• Manage and update “Start-to-Setup Workflow Report” daily and discuss with assigned Account Manager
• Type documents and correspondence and send to patients and customers
• Roll-over phone support as needed
• Escalate issues to Account Manager or General Manager
• Develop and maintain working knowledge of current services and supplies offered
• Establish and maintain effective working relationships with team members
• Adhere to company policies and procedures
• Occasionally opening and/or closing office
• Other duties as assigned by supervisor or management

Skills

• Patient Support
• Appointment Scheduling
• Receiving Incoming Calls
• Activating Patient Files
• Data Entry
• Confidentiality

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.