Customer Service Representative

$50k - $55k

Alphabe Insight

Customer Service Representative

At Story Lane Box, we are passionate about curating and delivering unique storytelling experiences through thoughtfully designed products and services. Based in Santa Ana, CA, we merge creativity, organization, and a commitment to customer satisfaction. Our team thrives on innovation and efficiency, and we believe that every role contributes to the success of the story we deliver.

Job Description

We are seeking a Customer Service Representative to join our growing team in Santa Ana, CA. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping others, and takes pride in providing excellent service. As a key point of contact for our customers, you'll play an essential role in ensuring satisfaction and resolving inquiries with professionalism and care.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and internal ticketing systems
Handle orders, product questions, billing issues, and delivery concerns with accuracy and empathy
Record customer interactions and resolutions in our CRM system
Collaborate with the warehouse and logistics team to ensure timely order fulfillment
Identify recurring issues and provide feedback to help improve processes
Maintain a calm and positive attitude when dealing with difficult or high-pressure situations
Ensure each customer receives a consistent, high-quality support experience

Qualifications

High school diploma or equivalent; associate's or bachelor's degree preferred
Minimum 1 year of experience in a customer service role
Strong verbal and written communication skills
Excellent problem-solving abilities and attention to detail
Familiarity with CRM software and customer service tools
Ability to multitask and prioritize in a dynamic environment
Professional, patient, and team-oriented attitude

Additional Information

Competitive salary ($50,000 $55,000/year)
Opportunities for career growth and advancement
Comprehensive training and onboarding
Paid time off and holidays
Health, dental, and vision insurance
Supportive team environment and a meaningful company mission

Alphabe Insight

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Vacancy posted 3 days ago

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