Operations Director

Our client is seeking an experienced leader to fill an Operations Director role in Phoenix, Arizona. This individual will oversee a growing multifamily portfolio, working directly with executive leadership to drive operational consistency, performance, and team development. Apply now to join our innovative and dynamic company. Company Profile Real Estate Tenured Team Team environment Operations Director Role The Operations Director will serve as the operational hub between executive leadership and regional teams across a growing multifamily portfolio. Based in Phoenix and working directly from the corporate office, the Operations Director will partner closely with executive leadership to support operational alignment, leadership coaching, property performance, and portfolio-wide consistency. This role is ideal for a “leader of leaders” with strong multi-site operational experience, excellent communication skills, and the ability to develop high-performing regional teams while maintaining an ownership mindset focused on residents, team culture, and investor outcomes. Oversee a team of Regional Managers and Regional Service Managers while supporting operational initiatives across the full portfolio of communities throughout multiple states. Lead and support regional leadership teams across a growing multifamily portfolio. Drive operational consistency, accountability, and execution across all communities. Conduct recurring operational reviews and leadership check-ins with Regional Managers and Service Managers. Partner closely with executive leadership on portfolio strategy, performance initiatives, and operational improvements. Support occupancy, retention, collections, resident satisfaction, and overall operational KPI performance. Mentor and develop regional leaders while fostering a collaborative, growth-oriented culture. Assist with leadership coaching, succession planning, and team development initiatives. Monitor operational trends, property performance, and regional reporting metrics. Support service operations, capital projects, vendor oversight, and maintenance execution through regional leadership teams. Ensure communities maintain high operational standards, strong resident experience, and compliance expectations. Utilize technology, operational systems, and reporting tools to improve communication and decision-making. Travel periodically for acquisitions, operational support, leadership meetings, and portfolio visits as needed. Features and Benefits Direct-hire, executive-level leadership opportunity. High-impact role with enterprise-level influence. Collaborative, values-driven culture. Opportunity to shape and standardize facilities operations nationwide. Exposure to executive leadership and strategic decision-making. Competitive compensation package. Comprehensive benefits package (medical, dental, vision). Paid time off and holidays. Operations Director Background Profile 8–10+ years of progressive leadership experience within multifamily operations, multi-site management, hospitality, facilities management, or related operational environments. Proven experience leading leaders, regional teams, or geographically dispersed operations. Bachelor’s degree required. Strong operational and financial acumen with experience supporting portfolio performance and team accountability. Comfortable working within a fast-paced, entrepreneurial environment with minimal bureaucracy. Highly organized with strong communication, follow-up, and leadership development skills. Strong technology and computer proficiency; adaptable to systems and operational tools. Ability to build relationships across all levels of an organization. Multifamily or real estate experience preferred but not strictly required for candidates with strong operational leadership backgrounds. Ability to travel approximately 15% as needed. #J-18808-Ljbffr 247Hire