Risk & Payment Specialist

Job Description

We are looking for a detail-oriented Risk & Payment Specialist who will help ensure secure payment operations, identify fraudulent activity, and support a safe and reliable player experience across our products.

If you have a strong analytical mindset, enjoy investigating unusual patterns, and are passionate about risk prevention and payment security, we would love to meet you.

3+ months of experience in Risk, Payments, Fraud Prevention, KYC, Compliance, Customer Support, or a related field.

Experience with document verification and payment processing.

Previous experience in the iGaming industry will be considered a strong advantage.

Experience working with SoftSwiss products is a plus.

Strong attention to detail and ability to identify suspicious patterns.

Analytical mindset and confidence in making decisions based on available information.

High level of responsibility, accuracy, and perseverance.

Ability to work efficiently with large volumes of data and cases.

English level — Pre-Intermediate (A2+) or higher.

Responsibilities

• Monitor and analyze suspicious customer activity and potentially fraudulent behavior.
• Review payment transactions and identify payment-related risks and anomalies.
• Investigate fraud cases, Terms & Conditions violations, and unusual user activity patterns.
• Verify customer documents and perform KYC checks in accordance with internal procedures.
• Analyze large winnings, withdrawals, and payment activities to identify potentially risky behavior.
• Collaborate with Payments, Support, Retention, and other internal teams to strengthen fraud prevention processes.
• Escalate high-risk cases and provide recommendations for further actions.
• Maintain accurate reports and documentation related to risk management and payment operations.
• Support the continuous improvement of internal payment and risk control processes.