IT Analyst
$65k - $75kCertex USA
IT Analyst I
Ascent Lifting is seeking an IT Analyst I to join our growing internal IT team. This is a hands-on role supporting end users and infrastructure across our 40+ branch locations. You'll work closely with the IT Director and fellow analysts to keep our systems running smoothly while gaining exposure to a broad enterprise environment.
Key Responsibilities
- Provide Tier 1/2 helpdesk support via our HaloITSM ticketing system, resolving hardware, software, and connectivity issues in a timely manner
- Support and maintain SonicWall firewall appliances, including rule management, SDWAN, VPN configuration, and troubleshooting
- Assist with LAN/WAN networking tasks including switch configuration, VLAN management, and branch connectivity (fiber + 4G/5G failover)
- Support endpoint management using NinjaOne RMM
- Assist with Microsoft 365 administration (user provisioning, licensing, Exchange, Teams)
- Support desktop deployments and refresh cycles
- Contribute to IT documentation in Hudu
- Assist with monitoring and response for SentinelOne endpoint security alerts
- Support Citrix virtual desktop environment and VoIP (3CX/Yealink) as needed
- Participate in after-hours maintenance windows and on-call rotation as required
Requirements
- 1–3 years of experience in a helpdesk, desktop support, or IT analyst role
- Hands-on experience with SonicWall firewalls (VPN, NAT, firewall rules, diagnostics)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing)
- Experience supporting Windows 11 endpoints in a domain environment
- Familiarity with Microsoft 365 administration
- Strong troubleshooting skills and a customer-first mindset
- Ability to work independently and manage multiple priorities
- Excellent communication skills — written and verbal
Nice To Have
- Experience with NinjaOne, HaloITSM, or similar RMM/PSA tools
- Familiarity with Citrix, VMware, or Azure
- SonicWall certification (SNSA or SNSP) a plus
- CompTIA Network+, Security+, or similar certification
- Experience supporting multi-site or distributed environments
Compensation and Benefits
- $65K - $75K Annual Base Salary
- Vacation and Sick Leave
- 9 Holidays and 1 Floating Holiday
- 401k and 401k Match
- Phone Allowance
- Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance
Vacancy posted 3 days ago
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