Customer Success Representative

Customer Success Representative

Astranis builds advanced satellites for high orbits, expanding humanity's reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globelarge enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts. Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization. Astranis has raised over $750 million from some of the world's best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

Customer Success Representative

We are seeking a versatile, detail-oriented Customer Success Representative to join our team in San Francisco. In this role, you will be the central hub for our satellite bandwidth customers, managing everything from high-level contractual deliverables to the granular details of revenue tracking. You will ensure our customers are supported, our engineering teams are aligned, and our finance department has a clear, accurate view of revenue.

Role

• Customer Lifecycle Management: Serve as the primary commercial point of contact, ensuring all contractual obligations are met and actions are tracked to 100% closure.
• Commercial & Revenue Ownership: Lead the response for customer commercial requests and partner with Finance to track, manage, and forecast revenue. You will be responsible for the accuracy of billing triggers and commercial data.
• Technical Troubleshooting & Coordination: Proactively "dig in" with engineering teams to understand the "why" behind technical issues. You won't just pass messages; you will learn the mechanics of our satellite network to provide better context to the customer.
• Internal Orchestration: Navigate a fast-paced environment, working across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.
• Action Tracking: Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.

Requirements

• 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role
• A degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred
• Financial literacy and strong comfort level with contracts and revenue tracking
• Genuine desire to go "under the hood"; you want to understand how satellite networks operate and aren't afraid to ask engineers deep questions so you can better advocate for your customer
• Willingness to travel up to 20%

Bonus

• Experience translating "engineer-speak" into "customer-speak" without losing the nuance of the technical reality
• Experience working in a high-energy office environment and collaborating with engineers in real time
• Experience analyzing contracts or spreadsheets
• Strong execution skills and/or ability to drive a complex project to the finish line

What we offer: All our positions offer a compensation package that includes equity and robust benefits. Base pay is just one component of Astranis's total rewards package. Your compensation also includes a significant equity package via incentive stock options, high-quality company-subsidized healthcare, disability and life insurance, 401(k) retirement planning, flexible PTO, and free on-site catered meals. Astranis pay ranges are informed and defined through professional-grade salary surveys and compensation data sources. The actual base salary offered to a successful candidate will additionally be influenced by a variety of factors including experience, credentials & certifications, educational attainment, skill level requirements, and the level and scope of the position.

$70,000 - $125,000 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.

Astranis Space Technologies