Senior Operations Analyst/Core Systems

Job Description

Job Description

Senior Operations Analyst/Core Systems

Information Technology Department
Location: Remote or San Diego County, CA
Status: Full-Time, Non-Exempt

Join Our Team

At MyPoint Credit Union, we believe technology should empower employees, enhance member experiences, and drive operational excellence. We are seeking a highly skilled and motivated Senior Core Systems/Operations Analyst to serve as a key technical resource responsible for our Jack Henry Symitar core processing environment and related applications.

This role is ideal for someone who enjoys solving complex problems, optimizing business processes, researching new technologies, and driving continuous improvement. If you're passionate about core systems administration, system integrations, automation, and collaborating with business teams to create innovative solutions, we'd love to hear from you.

What You'll Do

As a Senior Core Systems/Operations Analyst, you'll play a critical role in ensuring the performance, reliability, and continuous improvement of MyPoint's core processing environment.

Core Systems Support & Administration

• Provide operational and technical support for the Symitar core processing system and ancillary applications.
• Monitor and support daily, nightly, month-end, quarter-end, and year-end processing activities.
• Maintain Symitar parameters, system settings, security controls, jobs, batch processes, and system configurations.
• Support core upgrades, releases, patches, and enhancements.

Problem Solving & Technical Analysis

• Research, troubleshoot, and resolve complex core system and integration issues.
• Identify root causes and drive issues through successful resolution.
• Analyze data to identify discrepancies, trends, processing issues, and opportunities for improvement.
• Manage vendor support cases and coordinate issue resolution with Jack Henry and third-party providers.

Process Improvement & Automation

• Design, develop, and optimize jobs, reports, letters, and automated processes.
• Evaluate business processes and recommend automation and workflow improvements.
• Partner with business units to understand operational needs and translate them into effective technical solutions.
• Identify opportunities to improve employee efficiency and enhance the member experience through technology.

Integrations & Technology Solutions

• Support SymXchange and integrations with third-party applications.
• Troubleshoot interfaces, data feeds, APIs, web services, and file transmissions.
• Support PowerFrame Docs and microapps implementations and ongoing administration.
• Assist with new technology deployments, product implementations, and system enhancements.

Documentation, Training & Compliance

• Maintain documentation for system configurations, procedures, jobs, integrations, and operational processes.
• Provide training and technical guidance to end users and business units.
• Participate in disaster recovery and business continuity planning and testing.
• Ensure compliance with security requirements, operational standards, and regulatory guidelines.

What We're Looking ForRequired Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Equivalent combinations of education and experience will be considered.
• Minimum of five (5) years of related technical experience.
  • Eight (8) years of related technical experience may substitute for a degree.
• Experience supporting and administering Jack Henry Symitar environments.
• Experience with:
  • Symitar operations and application support
  • Home Banking solutions
  • Web services and integrations
  • SymXchange
  • Jack Henry services and products including:
    • ImageCenter
    • Synergy
    • Banno
    • Business Continuity and Disaster Recovery solutions
• Experience implementing and supporting PowerFrame Docs and microapps.
• Strong understanding of Symitar PowerOn tools and functionality.

Success Factors

We're looking for someone who:

• Is highly motivated, self-directed, and resourceful.
• Takes ownership of issues and drives them through resolution.
• Enjoys researching unfamiliar challenges and identifying solutions independently.
• Thrives in a fast-paced environment.
• Has excellent analytical, organizational, and communication skills.
• Builds strong relationships across departments, vendors, and business partners.
• Seeks continuous improvement and proactively identifies opportunities to enhance processes and systems.

Preferred Qualifications

• Experience with OpCon/Continuous.
• Experience performing Symitar release and service pack installations.
• Previous experience in a financial institution or credit union environment.

Why Join MyPoint Credit Union?

At MyPoint, you'll have the opportunity to make a meaningful impact by helping improve systems that support our employees and members every day. We offer a collaborative environment where innovation, teamwork, and continuous improvement are valued and encouraged.

You'll work alongside talented professionals who are committed to delivering exceptional member experiences while leveraging technology to create efficiencies and support future growth.

Apply Today

If you're passionate about core systems administration, technology innovation, automation, and problem-solving, we encourage you to apply and become part of the MyPoint Credit Union team.

MyPoint Credit Union is an Equal Opportunity Employer.