Product Analyst Clinical Imaging

Job Summary The Product Analyst Clinical Imaging reports to the Lifecycle Manager and supports lifecycle governance for assigned clinical imaging applications by maintaining accurate service and asset records, supporting onboarding and offboarding activities, and helping keep CMDB data complete, current, and usable for operations. This market-based role requires regular in‑person engagement with radiologists, imaging technologists, clinical operations leaders, facility teams, vendors, and IT partners to understand how imaging applications support patient‑care workflows, validate operational impact, and coordinate timely follow‑up. The analyst gathers inputs for budgeting and financial assessments, tracks contract and license considerations, and supports documentation, knowledge management, and stakeholder communications using established ITSM processes and templates. The analyst monitors operations, reported issues, and observed workflow impacts to identify patterns, customer impact, and opportunities for clearer process alignment, then routes findings and recommendations to the teams that execute application changes and incident resolution. Primary focus is learning the product landscape, applying standard processes consistently, building trusted working relationships with clinical and operational stakeholders, and escalating appropriately while contributing to reduced customer impact through better data, clarity, onsite coordination, and workflow‑informed support. Major Responsibilities Maintain continuous in‑person engagement with clinical imaging teams across the enterprise, including radiologists, cardiologist, physicians, imaging technologists, modality leaders, facility operations, and clinical leadership, to assess, document, and optimize PACS and imaging workflows. Serve as a primary liaison between clinical operations and IT for assigned clinical imaging products, helping ensure seamless integration of imaging technology into patient‑care delivery and consistent alignment between operational needs, product capabilities, and support processes. Serve as a liaison with internal clinical departments, external healthcare organizations, outside IT teams, and third‑party vendors for PACS workflow, feature, interoperability, support, and lifecycle initiatives. Coordinate directly with clinicians, field support teams, outside IT teams, interface teams, service operations, product teams, and third‑party vendors to resolve simple to moderately complex imaging system issues impacting patient‑care workflows; elevate complex issues to senior resources and leadership as appropriate. Monitor ITSM queues for assigned products, respond to customer issues and requests within defined SLAs, gather clinical and operational context, validate workflow impact with users or facility leaders when needed, and document actions, decisions, and escalation details. Follow ITSM processes and tool standards; submit defects and improvement ideas to the ITSM product team; assist with testing ITSM tool changes; incorporate feedback from clinical users, field teams, and operational stakeholders when documenting product, support, or workflow impacts. Communicate and support adoption of strategies and requirements defined in Information Systems Account Management documentation; assist with access reviews as defined, including coordination with clinical and operational leaders when access affects PACS utilization, imaging workflow, or patient‑care support. Coordinate small to moderate work efforts as a project lead by establishing meeting cadence, maintaining action and decision logs, tracking tasks and dependencies, and providing routine status updates to clinical operations, imaging leadership, field teams, vendors, product teams and IT partners. Act as the bridge between clinical operations and IT during issue triage, workflow review, change planning, product discussions, and operational readiness activities, ensuring that clinical workflow needs are captured and represented in support documentation, requirements and stakeholder communications. Coordinate onsite vendor activities as assigned, including installations, upgrades, troubleshooting, workflow validation, and operational readiness activities within clinical environments; track vendor responses, open cases, compliance concerns, support matrices, and operational metrics. Collaborate with vendors and internal stakeholders to align product capabilities with evolving clinical workflows, including identifying configuration, integration, documentation, training or support‑process opportunities that improve imaging system utilization. Provide onsite or market‑based support as required during system implementations, go‑live events, major upgrades, significant production issues, vendor activities, workflow validation, and post‑change stabilization to support successful adoption and reduce clinical disruption. Support oversight of data integration monitoring by documenting integration touchpoints, collecting initial troubleshooting details, and coordinating engagement of interface and technical teams, internal and vendor, to diagnose and resolve issues affecting PACS interoperability, modality connectivity, image availability, or related clinical workflows. Coordinate with facility‑based colleagues when local workflow, modality operations or patient‑care processes must be understood to complete triage. Capture and document requirements for small operational improvements; assist with requirement sessions led by senior analysts or product owners; maintain traceability notes; gather input from clinical users, imaging operations, facility‑based stakeholders and vendors to ensure requirements reflect actual workflow needs and local operational constraints. Continuously evaluate and identify opportunities to optimize and expand the use of existing PACS and imaging technologies within clinical workflows; use ongoing clinical touchpoints with facility‑based colleagues to identify recurring adoption barriers, workflow gaps, and customer‑impact trends for senior analysts, product owners and leadership. Track recurring issues and basic metrics; summarize trends, observed clinical workflow effects, and customer impact; assist with runbook updates, knowledge article updates, simple automation opportunities, and process improvements that reduce operational disruption. Validate recurring themes through follow‑up with facility imaging teams when direct clinical context is needed. Track defect and enhancement items and associated releases; update internal logs; communicate fix availability with guidance from senior staff; coordinate with clinical, field, vendor and operational stakeholders to confirm release timing, readiness, workflow considerations and any need for onsite validation or facility‑based communication. Maintain and update existing knowledge articles, job aids, FAQs, support documentation and training materials; incorporate clinical workflow context gathered through facility‑based touchpoints where needed to improve usability, adoption and support consistency for tier 1 analysts and users. Collaborate with field teams and elevate issues related to change and patch validation methodology; support onsite validation activities when changes may affect PACS workflow, modality connectivity, clinical access, interoperability, operational readiness or the daily work of facility‑based imaging teams. Update CMDB records and relationships using defined procedures; validate asset data; assist with lifecycle updates for assigned applications and infrastructure, including confirmation of facility, modality, department, operational ownership and clinical stakeholder details through direct engagement with facility‑based colleagues as needed. Assist with application decommission activities by gathering inventory, validating dependencies, preparing documentation, coordinating with clinical and operational stakeholders to identify workflow impacts, submitting and tracking decommission requests with guidance. Use facility‑based touchpoints to confirm local usage, downstream dependencies and any need for onsite transition support. Maintain existing data flow and architecture diagrams; update diagrams with reviewed changes; assist in creating simple diagrams as needed; validate operational context with field, interface vendor and clinical stakeholders when diagrams affect facility workflow understanding or require confirmation from facility‑based colleagues. Gather required information for change records, track approvals and dependencies, and help prepare and distribute standard templates and tools for stakeholder communication; participate in post‑downtime lessons learned reviews, including review of clinical workflow impact, onsite support needs, facility‑based feedback and improvement opportunities. Understand key contract terms that affect support and operations; flag potential contract risks or gaps to senior analysts and leadership, including risks that may affect clinical workflow, onsite support expectations, interoperability work, vendor responsiveness, facility‑based support needs or adoption of product capabilities. Assist with license inventory tracking and documentation; escalation potential license compliance concerns to senior analysts and leadership; coordinate with clinical and operational stakeholders when license use, access or capacity may affect imaging operations, system utilization or facility‑based workflow continuity. Maintain vendor contact lists, escalation paths, support matrices, market contacts, facility contacts and clinical imaging stakeholder information to support timely onsite coordination, ongoing clinical touchpoints, troubleshooting vendor engagement , operational follow‑up with facility‑based colleagues. Advise field support teams on monitoring alert design and documented triage steps for clinical imaging applications; elevate issues with alerts; incorporate clinical workflow consideration and feedback from facility‑based teams to support effective triage and reduce patient‑care operational disruption. Participate in after‑hours or on‑call support after onboarding and training; follow escalation procedures and communicate status updates as required; support urgent coordination with clinical, field, vendor, outside IT and internal IT teams when imaging system issues affect patient‑care workflows including occasional onsite engagement when severity or operational context requires it. Serve as trusted partner to radiologists, cardiologist, physicians, imaging technologists, clinical leadership, facility operations, field teams, internal IT partners by maintaining regular communication, following through on assigned action, supporting ongoing clinical touchpoints and occasional onsite interactions that support continuous optimization of imaging workflows and system utilization. Recommend solutions for simple to moderately complex production support issues, referring to documentation in Service Central; elevate complex problems appropriately; consider clinical workflow facility operations interop dependencies system utilization customer impact and feedback from facility‑based colleagues when forming recommendations. Perform other duties as assigned. Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.” This role is based in an HCA market to support regular in‑person engagement with clinical imaging teams, facility operations, field support teams, vendors, external healthcare organizations and other stakeholders whose workflows depend on assigned clinical imaging applications. Education & Experience Bachelor's degree Required 3+ years of experience in relevant clinical, healthcare operations, imaging, radiology, or healthcare IT experience required, including experience supporting clinical workflows, collaborating with clinicians or facility‑based teams, and coordinating technology‑related issue resolution or implementation activities in a healthcare environment. Or equivalent combination of education and/or experience Knowledge, Skills, Abilities, Behaviors Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients. Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect. Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA. Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA. Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement. Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors. Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results. Benefits Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support , including free counseling and referral services Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence Savings and retirement resources , including a 401(k) plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Note: Eligibility for benefits may vary by location. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare