Product Analyst - Entry

Classification: Contract Contract Length: 12-months Position Summary We are seeking a skilled and customer-focused Product Analyst to join our EBA Operations team. This role is responsible for supporting and optimizing applications within the EBA ecosystem, with a strong emphasis on Kronos iSeries, UKG WFM Pro, and Lawson. The ideal candidate brings deep experience in customer support, strong analytical skills, and hands-on expertise with workforce management and enterprise systems. Responsibilities Provide day-to-day operational support for EBA applications, including Kronos iSeries, UKG WFM Pro. Serve as a primary point of contact for end users, delivering high-quality customer support and issue resolution. Troubleshoot system issues, perform root cause analysis, and implement timely solutions. Collaborate with cross-functional teams (IT, HR, Payroll, Operations) to ensure system functionality and business continuity. Analyze system performance and user feedback to identify opportunities for improvement and optimization. Support system enhancements, upgrades, and testing activities across the EBA ecosystem. Maintain documentation, including user guides, process flows, and support procedures. Ensure data integrity, compliance, and consistency across supported systems. Assist in training end users and promoting best practices for system utilization. Requirements Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience) 2–5+ years of experience in a Product Analyst role Proven experience in customer support with a strong service-oriented mindset. Hands-on experience with Kronos iSeries, UKG WFM Pro, and/or Lawson. Strong analytical and problem-solving skills with the ability to diagnose and resolve complex issues. Experience supporting enterprise applications within a workforce management or HRIS environment. Excellent communication skills, both written and verbal. Ability to manage multiple priorities in a fast-paced operations environment. #J-18808-Ljbffr Gilder Search Group