Manager, Quality Assurance (LTSS)

Become a part of our caring community Humana is seeking a Manager, Quality Assurance (External LTSS Oversight Team Manager) who will lead a team of Quality Assurance Professionals responsible for ensuring consistency of use and compliance to state and Humana requirements for Long-Term Services and Supports (LTSS) eligibility determination and service authorization. Oversee the External Oversight Team (Quality Assurance professionals and Care Management Support Assistants) staff and monitors compliance to HCBS eligibility determination, service authorization, and other key LTSS compliance or operational metrics as identified. Responsible for planning and overseeing daily operations of team. This includes making decisions related to resources and approach for projects and initiatives involving own departmental area and requires cross departmental collaboration. Develop policies and procedures to ensure compliance with state and federal requirements and incorporate industry best practices. Provide real-time training/re-training to downstream entities on ongoing compliance requirements, policies, and procedures. Three (3) or more years of professional experience working with complex populations, home and community-based services or in managed care settings. Two (2) or more years of management or supervisory experience. Comprehensive knowledge of Microsoft Office applications, including Excel, and PowerPoint. Proficiency in analyzing and interpreting data trends. Care Management certification (CCM). Three (3) or more years of managed care experience in Medicare and/or Medicaid, specifically in the delivery of care for elderly or special needs populations such as the Aged, Blind and Disabled (ABD) and those enrolled in Long-Term Services and Supports (LTSS) Waiver Services, in hospice and/or in nursing facilities. Proficiency in analyzing and interpreting financial trends. Previous experience in utilization management, discharge planning and/or home health or rehabilitation. Experience with disease management, health promotion, coaching and wellness. Health Plan experience. Bilingual or Multilingual: English/Spanish, Arabic, Chaldean Neo-Aramaic, or other - Must be able to speak, read and write in both languages without limitations and assistance (see Additional Information for more information on language proficiency assessments). Workstyle: This is a remote position that requires some travel. Travel: Up to 25% travel to Humana's Detroit office for in-person team engagement and collaboration meetings. Typical Workdays and Hours: Monday – Friday; Language Proficiency Assessment: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government. Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: wireless, wired cable or DSL connection is suggested. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. 104,000 - $143,000 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Humana: Humana Inc. (S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.