Leasing Consultant

Job Description

Job Description

Position Summary

The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position is also responsible for interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention.

Essential Duties & Responsibilities

? Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and procedures.

? Ensures model apartments are in touring condition.

? Orients prospective and current residents to the property.

? Processes renewal paperwork and ensures documentation is delivered to current residents on a monthly basis.

? Maintains accurate and detailed records of traffic activity by entering applicable information into the computer.

? Follows up with all prospective residents via phone, mail or email.

? Converts phone traffic into scheduled appointments with prospective residents in order to tour the community.

? Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

? Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with maintenance team.

? Creates and maintains confidential resident files, which includes reviewing move-in paperwork with new residents.

? Completes weekly leasing reports in accurate and timely fashion.

? Ensures all open and close procedures are completed daily.

? Assists with ongoing resident relations throughout occupant’s tenancy by ensuring occupant’s requests are responded to promptly and accurately.

? Responsible for shopping competitive properties.

? Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.

? Assists with processing work order requests for residents and ensures work is completed in a timely manner.

? Supports management by providing clerical support such as answering phone calls, filing, and processing property invoices, as needed.

? May be asked to assist with planning and implementing resident activities in order to increase resident retention.

? Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

Skills/Specialized Knowledge

? Ability to read, write, understand, and communicate in English.

? Ability to use a personal computer and has working knowledge of email, Microsoft Word, Excel, and Entrata or other types of on-site accounting software.

? Ability to use general office equipment, such as telephone, fax machine, printer, copier, 10-key, and key track system.

? Excellent customer service and interpersonal skills; ability to relate to others.

? Professional verbal and written communication skills.

? Strong organizational and time-management skills.

? Ability to perform basic mathematical and accounting functions.

? Ability to read and comprehend reports.

? Comprehension of federal fair housing laws and any applicable local housing provisions.

? Ability to multi-task.

? Ability to make quick and effective decisions.

? Ability to analyze and resolve problems.

? Ability to cope with and defuse situations involving angry or difficult people.

? Ability to close a sale.

? Ability to set and meet goals.

? Ability to consistently meet deadlines.

? Ability to maintain flexibility and creativity in a variety of situations.

? Ability to maintain confidentiality.

? Ability to drive an automobile.

Required Licenses

? Current driver license and automobile insurance.

? Real estate license (if required by state).

? Other licenses and/or certifications as required by state law.

Other Requirements

? Must maintain professional appearance and comply with prescribed uniform policy.

? Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

? Ability to work weekends and non-traditional holidays.

? Must be available to work on-call or when needed due to staffing shortages.

? Willing to participate in social media content creation as needed.

? Some travel may be required.

Physical Demands

? Standing, walking, and/or sitting for extended periods of time.

? Frequent climbing, reaching, use of fingers, handling, talking, and hearing.

? Moderate crouching and lifting.

? Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.

? Pronounced visual acuity (near and far) and field of vision.

? Ability to judge distances and spatial relationships.

? Ability to identify and distinguish color.

? Ability to lift and/or move up to 50 pounds.

? Rare to moderate proximity to moving, mechanical parts.

Mental Functions

? Ability to compare, copy, compute, compile, analyze, coordinate, synthesize, negotiate, and communicate.

? Ability to tolerate stressful situations.

? Ability to work under moderate to close supervision.

Work Environment

? Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).

? Potential exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

? Potential exposure to communicable diseases through frequent contact with public.

? Possible exposure to short-tempered or aggressive people.

? Potential exposure to chemicals, electrical shock, heights, mechanical parts or machines, fire, and radiation.