Restaurant Server Assistant

Restaurant Server AssistantWelcome to Thind Management, a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties. With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind's motto "We'll Take It from Here". Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.We are seeking a highly motivated server assistant in a fine dining restaurant to support the servers and ensure smooth operations in the dining area. Server assistants, alwho provides exceptional food and beverage service to guests, ensuring a memorable and enjoyable dining experience. Servers are responsible for guiding guests through the menu, taking orders, serving dishes, and attending to guests' needs throughout their meal. They should possess strong knowledge of the menu, wine pairings, and fine dining etiquette, while delivering professional and attentive customer service.Core Job Responsibilities & DutiesGreets guests in a warm, friendly and professional manner, creating a positive and welcoming atmosphereDevelop a comprehensive understanding of the restaurant's menu, including ingredients, preparation methods, and flavor profilesGuide guests through the menu, providing detailed descriptions of dishes and answering any questions they may haveAssist guests in making informed decisions by offering recommendations and suggesting wine pairingsStay updated on seasonal specials, promotions and menu changes while actively promoting and upselling menu items, specials and premium beverages to enhance guests' experienceHandle guest inquiries, concerns, or complaints promptly and professionally, striving to resolve any issues to the guests' satisfactionTake accurate food and beverage orders from guests, ensuring clarity and attention to detailEnter orders into the restaurant's POS system accurately & promptlyHandle special requests or dietary restrictions with care and communicate them accurately to the kitchen staffCollaborate effectively with the kitchen and bar staff to ensure timely preparation and delivery of ordersDouble-check orders of accuracy and presentation before serving them to guestsServe food and beverages to guests, adhering to established fine dining service techniques and etiquettePresent dishes in an elegant and visually appealing manner, describing them to guests upon servingProvide attentive and personalized service, anticipating guests' needs and ensuring their satisfaction throughout their dining experienceMonitor guests' satisfaction during the meal, checking on them regularly and refilling drinks as neededClear and reset tables promptly, maintaining cleanliness and organization in the dining area according to restaurant's standardsAdhere to food safety and sanitation guidelines, ensuring the highest level of cleanliness and hygieneQualification Standards & Company RequirementsExcellent communication and interpersonal skillsExcellent organizational and time management skillsStrong understanding of fine dining etiquette and service techniquesExcellent knowledge of food, wine, and beverage pairingsAbility to work independently and as a team in a fast-paced environmentExperience and/or familiarity with POS systems and order management softwareProven experience as a server in a fine dining or upscale establishmentMust have a flexible work schedule*Please note that specific job requirements and responsibilities may vary depending on the company's policies, size, and other factors*