Operations Agent

Job TitleManage and oversee time-critical shipments, including air, ground, and expedited freight.Provide real-time tracking and proactive updates to customers and stakeholders.Coordinate with airlines, trucking companies, and logistics partners to ensure on-time delivery.Ensure shipments go straight from pickup to delivery without transfers, minimizing handling and transit time.Develop contingency plans for delays and resolve transport-related issues quickly.Work closely with sales, operations, and customer service teams to meet client demands.Negotiate pricing and service levels with carriers and vendors.Ensure compliance with international and domestic shipping regulations.Analyze performance data and implement process improvements for efficiency.Provide 24/7 support for urgent shipments when required.Other Skills and AbilitiesStrong problem-solving and decision-making abilities.Excellent communication and negotiation skills.Ability to work under pressure and meet tight deadlines.Proficiency in logistics software and tracking tools.Knowledge of customs regulations and airline routing.Customer-focused mindset with attention to detail.Education & Experience3+ years in time-sensitive logistics, freight forwarding, or a similar role.Bachelor's degree in supply chain management, Logistics, or a related field (preferred but not always required).Experience with NFO (Next Flight Out), OBC (On-Board Courier), and AOG (Aircraft on Ground) shipments.Familiarity with hazmat or temperature-controlled logistics.Multilingual abilities (a plus for international shipments).Physical RequirementsTalking, hearing and using hands to operate a computer keyboard, mouse and other computer components.Sitting for extended periods of time.Vision abilities required by this job include close vision and the ability to adjust focus.Job will require punctual attendance and regular presence on-site at the assigned work location.Why Should You Work for Crane?At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.We offer:Quarterly Incentive Plan136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal UseExcellent Medical, Dental and Vision benefitsTuition Reimbursement for education related to your jobEmployee Referral BonusesEmployee Recognition and Rewards ProgramPaid Volunteer Time to support a cause that is close to your heart and contributes to our communitiesEmployee DiscountsWellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution ratesCome join the leader in logistics and take your career in the right direction.