Range Customer Experience Specialist

Job Description

Job Description

Do you enjoy helping people, sharing your firearms knowledge, and being part of an environment where safety, professionalism, and great customer experiences go hand in hand? If so, White Birch Armory is seeking a full-time Range Customer Experience Specialist to join our team in Dover, NH. In this role, you'll help create positive experiences for customers while supporting range operations, retail activities, and safe firearm handling practices. If you're ready to be part of a team that values expertise, service, and safety, apply today!

Pay : We offer our Range Customer Experience Specialist a competitive wage of $18 per hour and free range time .

Benefits :

• Employer contributes up to $500 towards health insurance
• 100% Dental Insurance
• Voluntary Benefits
• PTO
• Professional development opportunities
• Flexible schedule
• Growth opportunities
• Mentor/apprentice program
• A 401(k) with company match
• Generous employee discount
• Free classes

WHAT'S YOUR DAY LIKE?

This is a full-time position supporting both retail and range operations.

As our Range Customer Experience Specialist, you'll welcome guests, assist with range check-ins, guide customers through merchandise and firearm purchases, answer questions about products and services, and process sales transactions, firearm transfers, and 4473 forms. Throughout the day, you'll help maintain an organized retail environment, support range operations and target systems, monitor range activity, and promote safe firearm handling practices as a Range Safety Officer.

WHO ARE WE?

At White Birch Armory, a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Dover, New Hampshire, we are committed to delivering a high standard of safety, education, and customer experience in the firearms industry. Our team supports a range of services including firearms training, retail sales, and range operations. This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution. If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career.

WHAT'S NEEDED FROM A RANGE CUSTOMER EXPERIENCE SPECIALIST?

We're looking for someone who can work full-time while meeting the following qualifications:

• 21+ years old
• Strong customer service, communication, and active listening skills
• Working knowledge of firearms, firearm safety, and related merchandise
• Ability to remain calm, alert, and safety focused in dynamic environments
• Ability to operate or quickly learn point of sale and operational systems
• Ability to work collaboratively within a team environment

Previous retail, customer service, firearms-related, range safety, or firearm handling experience is preferred; however, on-the-job training is provided for the right candidate.

The best careers are built on opportunities to learn, grow, and contribute. If you're ready to take the next step with a respected company that values professionalism and teamwork, this could be the opportunity you've been waiting for. Submit your application today and start building your future! Our initial application process is quick, easy, and mobile-friendly.

Must have the ability to pass a background check.