Client Services Manager

Client Services Manager (Remote) CI Azumano, a full‑service travel management company for businesses and governments, is seeking a remote Client Services Manager. One week of in‑person orientation at our Virginia Beach, VA office is required. Benefits We offer a comprehensive benefits package that includes medical, dental, vision, life, disability, voluntary benefit programs (critical illness, hospital, accident), health savings and flexible spending accounts, and a 401K plan. Full‑time employees working at least 30 hours per week are eligible for paid leave programs. Roles & Responsibilities Roles & responsibilities include, but are not limited to: Travel & Statewide Support Travel with STP staff to meetings throughout the state, at no additional cost to the State. Be available for on‑site meetings in Sacramento, CA within twenty‑four (24) hours’ notice, if requested by STP. Operate on a Pacific Time Zone (PT) (UTC -8:00) work schedule. Implementation & Onboarding Lead the onboarding and implementation of new User Agencies. Provide detailed implementation plans outlining specific actions, timelines, and milestones. Conduct weekly calls with STP and User Agencies to ensure consistent communication and progress tracking. Develop and manage a structured 90‑day onboarding timeline to ensure a smooth and effective transition for each new User Agency. Oversee integration and configuration of: Custom travel policies Custom rule classes Approval processes User roles and permissions Future system configurations Ongoing site maintenance Strategic Planning & Agency Development Develop comprehensive goals and tailored strategies specific to each User Agency, at the request of STP. Establish and maintain strong professional relationships with both existing and prospective User Agencies. Provide proactive account management to ensure long‑term engagement and program growth. Performance Review & Opportunity Analysis Conduct, at minimum, a bi‑annual analysis and review of the top ten (10) User Agencies, at the request of STP. Identify missed travel opportunities and new business opportunities.Align findings with each User Agency's specific goals and strategic objectives. CRM & Reporting Utilize the Customer Relationship Management (CRM) software designated by STP. Maintain accurate, up‑to‑date records of all User Agency activities. Track onboarding progress, agency engagement, and account development efforts. Equal Opportunity Statement Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or any other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The company also prohibits retaliation against any employee who exercises their rights under applicable anti‑discrimination laws. Notwithstanding the foregoing, the company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply. #J-18808-Ljbffr