Geek Squad Agent (Retail Store)

As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you. What you'll do Provide positive, timely service to customers during the check‑in and checkout process. Understand technology issues by asking questions, listening, following up, taking detailed notes and providing accurate time estimates for next steps. Help customers set up new devices and advise whether to repair or replace older devices. Monitor service queues and give accurate status updates to customers. Maintain knowledge and skills through certified training courses. Clearly communicate and partner with fellow agents. 3 months of experience working in retail or customer service. Ability to work a flexible schedule, including holidays, nights and weekends. Preferred qualifications Passion for technology and a desire to solve problems. Ability to adapt and learn new skills in a fast‑paced industry. Benefits Competitive pay. Great employee discount. Financial savings and retirement resources. Support for physical and mental well‑being. Leave of absence options and paid time off. Best Buy is an equal‑opportunity employer. #J-18808-Ljbffr Best Buy