Front Desk Guest Service

Benefits:

401(k)

About the Role:

The Front Desk Agent is the face of the property and plays a key role in daily hotel operations. This hands-on position is responsible for guest check-ins and check-outs, reservations, guest service, and helping ensure the property runs smoothly each day.

This is more than a traditional front desk role — the Front Desk Agent helps oversee daily operations, supports housekeeping flow, assists guests throughout their stay, and steps in where needed, including laundry and light operational support, to ensure an excellent guest experience.

Key Responsibilities

Greet guests warmly and assist with check-in and check-out

Manage reservations, room assignments, and guest requests

Answer phones, process payments, and maintain accurate records

Provide information about hotel amenities, local attractions, and services

Handle guest concerns promptly and professionally

Coordinate with housekeeping and maintenance to ensure rooms are clean, ready, and guest needs are met

Help oversee daily property flow and communicate operational needs

Assist with laundry, linens, and light operational support as needed

Promote hotel services and uphold Sea Aire’s guest service standards

Requirements

High school diploma or equivalent required

Hospitality, hotel, or guest service experience preferred

Strong communication, customer service, and problem-solving skills

Comfortable using computers and hotel management software

Organized, dependable, and detail-oriented

Ability to multitask in a fast-paced environment

Flexible schedule, including weekends and holidays

Team-oriented with a willingness to help wherever needed

Physical Requirements

Ability to stand and walk for extended periods

Ability to lift up to 30 lbs

Ability to assist with laundry and light physical tasks as needed

Ideal Candidate

Friendly, organized, and dependable, with strong guest service skills and a hands-on attitude. The ideal candidate is comfortable managing the front desk, supporting daily operations, and stepping in wherever needed to help the property run smoothly.