Customer Service Representative - SAP Order Entry

On-Board Services is hiring a Customer Service Representative SAP Order Entry in Auburn Hills MI

For immediate consideration please send your resume to
Subject Line: Position Title and State you are located
About Us:
On-Board Services Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as 401k.

Position Details:
Title: Customer Service Representative SAP Order Entry
Position Type: 1 year contract with additional opportunity contingent upon performance and continued business need
Job Location : Hybrid Auburn Hills MI . 4 days in office 1 day remote
Shift: 1st
Benefits : 401K Dental insurance Life Insurance Medical Insurance Vision Insurance PTO
Compensation : $23.67/HR

About Us:
On-Board Services Incorporated is an on-site contract service provider for a local manufacturing entity providing full-time positions to our employees. We offer benefits as well as the opportunity to work with a great team!

Responsibilities:
The Customer Service Representative (CSR) is responsible for managing the complete order management process from initial order entry through product delivery for assigned accounts. This role requires a customer-focused mindset strong communication skills and the ability to collaborate with customers and internal and external partners to ensure excellent customer satisfaction.

Key responsibilities include:

• Manage customer engagement and order processing from order entry through product delivery.
• Perform SAP transactions including order entry returns credits/debits quality notifications outputs deliveries/shipments and invoicing.
• Build strong working relationships with commercial team partners to exceed customer expectations.
• Analyze customer ordering patterns to anticipate needs.
• Serve as a liaison for customers regarding administrative and technical matters including EDI Capture and My DuPont.
• Respond to customer inquiries and complaints promptly and professionally.
• Review daily reports including open orders returns SAP blocks and promise/failure reports to proactively identify and resolve issues.
• Demonstrate flexibility and adaptability in a dynamic fast-paced team environment.
• Take ownership of customer issues and drive timely resolutions.
• Investigate and resolve customer disputes by collaborating with customers credit teams and sales representatives.
• Make decisions regarding customer returns following quality complaints within assigned Delegation of Authority (DOA) limits.
• Communicate relevant customer information to the account manager including forecasts new projects and organizational changes.

Qualifications:

• Work location must be Auburn Hills Michigan.
• High school diploma required; college degree preferred.
• Experience with SAP R/3 or an equivalent system.
• Previous order entry experience.
• Previous customer service experience.
• Ability to work a hybrid schedule of four days in the office and one day working from home. Schedule is subject to change based on company requirements.

Apply Today!

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today On-Board is a thriving privately held family of companies with services including: Consulting Professional Engineering Industrial Maintenance and Facility Management Contracted Manufacturing and Production Services as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor NJ along with Regional Offices in New Castle DE and Wake Forest NC. On-Boards Mission is to provide Flexible Service by applying the talents of our people work processes and technology to meet our clients expectations in a Safe Responsible and Dependable manner.

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race religion sex national origin age disability or genetics.

JD# 26-01601
INDOJ

Required Experience:

Unclear Seniority