Training Programs Manager

At Pathways for Life, effective training is essential to delivering high-quality, person-centered services. We're looking for a strategic and engaging Program Training Manager to build and own a standardized, scalable training program that strengthens employee competency, operational consistency, and ongoing compliance across the organization.

What You'll Do

• Evaluate current program training requirements, curriculum, materials, and delivery practices to identify gaps and opportunities for improvement.
• Develop and maintain standardized training curriculum, presentations, job aids, competency tools, and other resources for program staff.
• Identify organization-wide and program-specific training needs using audits, program observations, incidents, performance trends, employee feedback, regulatory changes, and other quality indicators.
• Establish consistent standards for new hire, ongoing, refresher, remedial, and role-specific program training.
• Manage and oversee CEU completion and establish caregiver in-field support mechanisms.
• Lead and support Training Specialist(s), including onboarding, coaching, performance management, and ensuring high-quality training delivery.
• Partner with Programs, Compliance/Quality, Human Resources, and leadership to ensure training aligns with policies, procedures, SOPs, regulatory requirements, and quality standards.
• Facilitate or oversee in-person and virtual training and provide centralized training support to locations based on organizational needs.
• Monitor training completion, competency validation, certification requirements, retraining needs, and overall training effectiveness.
• Coach managers and supervisors on reinforcing training expectations in daily operations and support retraining when education is identified as part of corrective action or performance improvement.
• Monitor applicable DDD and other regulatory training requirements and recommend updates to organizational training practices as requirements change.

Preferred Qualifications

• Bachelor's degree in Education, Training and Development, Healthcare Administration, Human Services, Organizational Development, or a related field.
• 2+ years of experience in training, program operations, onboarding, staff development, IDD services, healthcare, or human services required.
• Experience working with DDD, ALTCS, HCBS, or similar regulated service environments strongly preferred.
• Experience developing training curriculum, presentations, job aids, competency tools, and other educational resources required.
• Experience facilitating group training for adult learners in both in-person and virtual environments required.
• Must be, or be willing and able to become, a DDD Certified Trainer for applicable required programs, including Article 9, First Aid/CPR, Positive Behavior Support, Abuse & Neglect, and PROUD.
• Strong understanding of regulated documentation, compliance requirements, and quality expectations within healthcare, IDD, or human services environments preferred.
• Excellent verbal and written communication skills with the ability to engage frontline employees, supervisors, managers, and organizational leadership.
• Professional, confident, organized, and able to work independently while managing multiple priorities in a fast-paced environment.
• Valid Arizona driver's license and access to an insured vehicle for organization-wide travel.

Schedule & Work Environment

• Monday-Friday, 8:00 AM-5:00 PM (Flexible); some evenings and weekends may be required.
• Performance-driven role balancing strategic training program development with direct facilitation and operational support.
• Frequent in-person and virtual training with varying group sizes and employee roles.
• Periodic travel between organizational locations and attendance at external meetings, audits, surveys, or regulatory activities.
• Ability to lift and carry approximately 15-20 pounds of training materials, laptops, and other training equipment.

Why Join Pathways?

• Mission-driven work that directly strengthens the quality and consistency of services provided to members.
• Opportunity to build and shape a standardized organization-wide training program.
• Collaborative role working across Programs, Compliance/Quality, Human Resources, and organizational leadership.
• Meaningful opportunity to improve employee competency, caregiver support, and operational outcomes.
• Health, Dental, Vision and Life Insurance.
• 401K with opportunities to match.