General Manager

General Manager PositionThe General Manager is responsible for the overall leadership, financial performance, strategic direction, and long-term success of the facility. This position has full accountability for Profit & Loss (P&L), customer satisfaction, operational performance, organizational capability, workforce development, and execution of company objectives.The General Manager provides leadership to all functional areas, including Operations, Quality, Engineering, Materials, Supply Chain, Human Resources, Finance, Sales Support, and other support functions. The role is responsible for building a high-performing leadership team capable of delivering sustainable business results while maintaining a safe, customer-focused, and employee-focused culture.The General Manager establishes the vision, priorities, and direction of the business while ensuring operational excellence, financial performance, organizational development, and strategic growth objectives are achieved.What Success Looks LikeMaintains complete visibility of the business and can accurately explain current and projected financial, operational, and organizational performance.Consistently achieves revenue, profitability, cash flow, and business performance objectives.Develops a strong leadership team that can execute effectively without excessive executive involvement.Builds a culture of accountability, ownership, urgency, and continuous improvement.Makes strategic decisions that balance customer requirements, employee development, operational capacity, and financial performance.Maintains strong relationships with customers while improving service, quality, and responsiveness.Anticipates business risks and develops mitigation strategies before performance is impacted.Aligns staffing, equipment, facilities, and organizational resources to support future growth.Creates succession plans for critical leadership positions and actively develops future leaders.Uses financial and operational data to drive decisions and improve business performance.Holds leaders accountable for results while providing support, coaching, and development.Ensures departments operate as a unified organization rather than independent functions.Creates an environment where employees understand expectations, have the tools to succeed, and are held accountable for results.Drives sustainable profitability while investing appropriately in people, processes, and equipment.Maintains a relentless focus on customer satisfaction, employee engagement, operational excellence, and business growth.Leadership StructureThe General Manager is the senior leader of the facility and has responsibility for all site functions.Typical direct reports include:Operations ManagerEngineering ManagerController / Finance LeaderSales or Customer Service LeadershipProgram Management LeadershipEHS LeadershipOther site leadership roles as assignedKey ResponsibilitiesStrategic LeadershipEstablish and communicate the overall vision, direction, and priorities for the facility.Develop short-term and long-term business plans.Align site objectives with corporate goals and strategy.Evaluate market opportunities and business risks.Lead organizational transformation and change initiatives.Ensure the organization has the leadership capability required for future growth.Financial ManagementOwn facility Profit & Loss performance.Develop and manage annual operating budgets.Monitor revenue, margins, profitability, labor costs, inventory, and capital expenditures.Drive cost reduction, productivity improvement, and margin enhancement initiatives.Review financial performance and implement corrective actions when needed.Ensure responsible stewardship of company assets.Operational OversightHold the Operations Manager accountable for Safety, Quality, Delivery, Cost, and Productivity performance.Ensure systems and leadership capability exist to consistently achieve operational objectives.Review operational performance trends and remove barriers to success.Support capital investments, resource allocation, and capacity planning activities.Ensure operational strategies support business objectives.Quality & Customer SatisfactionPromote a culture where quality is a core business principle.Support the Quality organization in maintaining compliance with customer and regulatory requirements.Serve as executive sponsor for major customer concerns, audits, and corrective action initiatives.Maintain strong relationships with key customers.Ensure customer commitments are achieved through operational excellence and organizational accountability.Organizational DevelopmentBuild, develop, and retain a high-performing leadership team.Lead succession planning initiatives.Ensure leadership development occurs at all levels of the organization.Foster employee engagement, accountability, and teamwork.Support workforce planning and talent acquisition strategies.Create a culture focused on continuous learning and development.Business Growth & Customer RelationshipsSupport business development and sales initiatives.Develop and maintain strategic customer relationships.Participate in customer visits, business reviews, and contract discussions.Ensure the organization understands customer expectations and market requirements.Support growth initiatives that align with company strategy.Capital Planning & InfrastructureIdentify future equipment, facility, technology, and staffing requirements.Evaluate return on investment for capital projects.Develop capital expenditure plans that support business growth and operational efficiency.Ensure resources are available to support strategic objectives.Risk ManagementIdentify and mitigate operational, financial, customer, compliance, and organizational risks.Ensure compliance with all legal, regulatory, environmental, and corporate requirements.Maintain business continuity and succession planning strategies.Lead crisis management activities when necessary.Key Performance MeasuresThe General Manager is accountable for:FinancialRevenueGross MarginEBITDAOperating IncomeCash FlowInventory TurnsWorking CapitalBudget PerformanceCustomerCustomer SatisfactionOn-Time DeliveryCustomer RetentionNew Business GrowthCustomer Complaint RateOperationalSafety PerformanceQuality PerformanceProductivityCapacity UtilizationScrap and ReworkOperational EfficiencyPeopleEmployee RetentionLeadership DevelopmentSuccession PlanningEmployee EngagementTraining CompletionOrganizational StabilityStrategicGrowth ObjectivesCapital Project ExecutionContinuous Improvement ProgressOrganizational Capability DevelopmentRequired CompetenciesExecutive LeadershipVision and Strategy DevelopmentOrganizational LeadershipChange ManagementDecision MakingExecutive PresenceAccountability ManagementBusiness AcumenProfit & Loss ManagementFinancial AnalysisBudgetingCapital PlanningBusiness StrategyRisk ManagementLeadership DevelopmentCoaching and MentoringSuccession