Sr. Manager, Customer Success - East

The Senior Manager of Customer Success for the Central region is responsible for leading a team of Customer Success Managers supporting enterprise and strategic customers reporting to the Director of Customer Success. This role focuses on driving product adoption, value realization, and retention while ensuring consistent, high-quality customer engagement across the Sprinklr platform.Partner with Sales, Services, Product, and Support to deliver a cohesive customer experience Ensure customers experience consistent messaging and coordination across Sprinklr teams **Qualifications** Bachelor’s degree or equivalent experience 8+ years of experience in Customer Success, Consulting, or SaaS roles 3+ years of experience managing customer-facing teams in enterprise environments Experience engaging with senior customer stakeholders Ability to operate effectively in cross-functional environmentsProven ability to coach teams to drive adoption and measurable customer outcomes *Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.** Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.* Create a culture of customer obsession, with trust, teamwork, and accountability. #J-18808-Ljbffr Sprinklr