Concierge

ABOUT HOTEL DROVER:Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.So, dust off your boots, grab your hat and join us at Hotel Drover.WHO WE'RE SEEKING:We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our employees, guests, and community.We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Concierge for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!ROLE SUMMARY: The Concierge is responsible for creating unforgettable guest experiences by providing thoughtful recommendations, personalized service, and seamless assistance with all guest needs. From dinner reservations and transportation to special arrangements and local insights, this role ensures every interaction reflects the warm, authentic hospitality that defines Hotel Drover and the spirit of the Fort Worth Stockyards.ESSENTIAL FUNCTIONS:Respond to guest requests for special arrangements or services, including transportation, dining, spa appointments, floral deliveries, and local experiences.Offer knowledgeable recommendations about property amenities, local attractions, restaurants, and upcoming Stockyards events to enhance guest stays.Build rapport and maintain professional relationships with guests, providing tailored assistance to anticipate and exceed their needs.Contact appropriate departments (e.g., Bellperson, Housekeeping, Engineering, Food & Beverage) to resolve guest requests or concerns promptly.Record and track all guest requests, messages, and follow-ups in designated systems to ensure service delivery and satisfaction.Coordinate VIP amenities, special occasion setups, and in-room surprises in collaboration with the Front Office and Housekeeping teams.Review shift logs and memos daily to stay informed of property events, guest arrivals, and special notes.Maintain current knowledge of Fort Worth and surrounding DFW area, including entertainment venues, dining establishments, retail, and transportation services.Monitor lobby and public areas for guest service opportunities, ensuring a welcoming and engaging environment.Uphold confidentiality of guest information and maintain security of hotel property and assets.All other duties as assigned.ENVIRONMENT / PHYSICAL REQUIREMENTS:Ability to stand, sit, or walk for extended periods throughout the shift.Must be able to lift, carry, push, or pull up to 25 lbs occasionally.Comfortable working in a guest-facing environment that may include moderate noise levels and variable temperatures.REQUIRED QUALIFICATIONS:Strong communication and interpersonal skills with the ability to engage authentically with diverse guests.Demonstrated knowledge of the Fort Worth Stockyards, DFW area, and surrounding attractions.Flexible schedule — must be available to work evenings, weekends, and holidays.Professional demeanor and polished appearance consistent with luxury hospitality standards.Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams).Ability to learn and navigate property management systems (PMS), reservation platforms, and other workplace technologies.Demonstrated ability to manage multiple tasks simultaneously while maintaining attention to detail and exceptional customer service.Embody Hotel Drover’s Core Values: Hit the Mark, Every Time, Blaze New Trails, Spark Warmth, Be Intentional, Honor All, Do Right, Stay Curious.PREFERRED QUALIFICATIONS:Previous experience in a luxury or full-service hotel, resort, or guest services environment.Familiarity with Marriott or Autograph Collection brand standards and property management systems (e.g., Opera, GXP).Background in local partnerships or vendor relationships within hospitality, tourism, or event coordination.Hotel Drover complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, or veterans' status. #J-18808-Ljbffr