Member Services Representative/Teller - FT
$17 per hourHughes Recruiting
Member Service Representative/Teller
Our customer in Freeport, Illinois is seeking motivated individuals to join their team. Were recruiting a Member Service Representative (MSR)/Teller to work full-time on 1st shift. As an MSR/Teller, you will serve as a key representative, assisting members with their financial needs while delivering exceptional service.
Responsibilities of the MSR/Teller
- Maintain and balance assigned cash drawer independently
- Process member transactions accurately, including: deposits, withdrawals, transfers, loan payments
- Check disbursements, general ledger postings, and night drops
- Follow proper cash handling procedures, over/short practices, and drawer limits
- Adhere to BSA guidelines, including CTR and SAR reporting
- Apply check negotiation policies accurately
- Respond to member inquiries in person in a professional and timely manner
- Assist in resolving member issues using sound judgment
- Cross-sell products and services, including digital tools (online systems, website, bill pay)
- Maintain working knowledge of Fiserv and other equipment
- Process mail and handle coin machine duties (including basic maintenance)
- Maintain confidentiality of all member and organizational information
- Stay compliant with all regulatory requirements and internal procedures
- Demonstrate general knowledge of services and answer member questions
MSR/Teller Requirements and Qualifications
- Minimum 6 months of customer service experience, preferably with cash handling
- High School Diploma or equivalent required
- Strong interpersonal, communication, and problem-solving skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Attention to detail and strong organizational skills
- Basic PC proficiency required (Microsoft Word, Excel, Outlook)
- Ability to work both independently and within a team
- Service-oriented mindset with a positive, friendly attitude
- Maintain professional appearance and demeanor
- Demonstrate punctuality and strong attendance
Pay for MSR/Teller
Starting at $17/hour.
MSR/Teller Benefits
- Health insurance
- Paid time off
- 401k with company match
- Paid weekly
- Direct deposit
- Paid training
- Gain banking and financial experience
Type: 1st Shift, Full-time
Schedule: Monday Friday from 8:45am 5:15pm. Saturday rotation once trained 8:45am-12:15pm.
Hughes RecruitingVacancy posted 3 days ago
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