Production Support Engineer
$90k - $105kTata Consultancy Services
Technology Engineer
Must Have Technical/Functional Skills Education: Bachelor's degree in Computer Science, Information Technology, or a closely related field. Technical Skills: Proficiency in Linux/Unix, SQL, and programming languages like Java or Python. Experience with monitoring tools (e.g., Dynatrace, Datadog) and ticketing systems (e.g., JIRA, ServiceNow) is highly valued. Problem-Solving: Strong analytical abilities to digest complex issues under pressure in fast-paced production environments. Communication: Excellent verbal and written communication skills to update stakeholders, business partners, and clients on system status and incident resolutions.
Roles & Responsibilities
- Incident Management & Troubleshooting: Act as the first line of defense, monitoring live systems and responding to alerts, bugs, or system crashes.
- Root Cause Analysis (RCA): Investigate underlying issues to identify the root cause and implement preventative measures to stop recurring problems.
- Cross-Functional Collaboration: Partner with software development, QA, and infrastructure teams to deploy code fixes, patches, and major releases during maintenance windows.
- System Monitoring & Optimization: Build and manage application performance monitoring solutions to guarantee system health.
- Documentation: Maintain runbooks, incident tracking, and standard operating procedures (SOPs) for rapid issue resolution.
Location: Need to work from office all 5 days a week. Salary Range: $90,000 to $105,000 per year
Vacancy posted 5 days ago
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