Front Desk Monitor

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. Position Front Desk Monitor: answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access. Program New Hope Shelter provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. Learn more at Minimum Qualifications High school diploma or GED preferred. Polite and pleasant manner, efficient and firm, ability to operate a busy front desk/security operation. Ability to perform diverse tasks with ease and maintain confidentiality. Certifications Required within 90 days of hire – VOA will cover the cost. CPR/First Aid Narcan Fire & Emergency Drill Conductor (F‑07) Candidates with related experience with domestic violence preferred. Principal Responsibilities Greet all visitors; assist them directly or announce their arrival to staff or residents. Ensure that all clients sign in and out as required. Route mail and deliveries as required. Handle or assist in crisis intervention. Follow assigned procedures in emergency situations. Conduct rounds at residence as assigned. Benefits We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full‑time employees enjoy: Medical, Dental, & Vision Coverage Prescription Coverage Life Insurance Retirement Plan Tuition Reimbursement Paid Time Off, including a Paid Birthday Holiday About the Organization To learn more about our staff and culture, visit VOA‑Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. #J-18808-Ljbffr