Help Desk Coordinator

Representative-Service Desk IOur team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization in the role of Representative-Service Desk I.Candidate QualificationsCandidates for the position will be evaluated according to the following criteria and competencies.High School Diploma/GED is required. Associates degree is preferred.Requires 0-2 years of IT or customer service experience.Requires basic knowledge of desktop operating systems, Microsoft 365, and common business applications.Requires familiarity with IT Service Management ticketing systems and structured troubleshooting processes.Requires a fundamental understanding of HIPAA and healthcare data privacy requirements.Requires strong customer service orientation with clear and professional communication.Requires the ability to work calmly and accurately under pressure in a fast-paced, clinical environment.Requires accurate and thorough documentation habits.Requires an eagerness to learn healthcare IT systems, clinical workflows, and AI-assisted support tools.Reports to: Manager-Information ServicesDirect Reports: N/AShift: Full time/HybridLocation: Indianapolis, INIndiana University Health is unlike any other healthcare system, and we are looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indianas largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the healthiest states.IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The systems programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status. Aya Healthcare