Accounts Receivable Specialist

The AR Specialist plays a pivotal role in receivables account management and customer relations. This is a hands‑on role that involves day‑to‑day interactions with customers and internal stakeholders. The Accounts Receivable Specialist directly works and supports the Accounts Receivable Manager to maintain compliance, streamline processes, and support the financial health of the organization. In addition to account monitoring and customer relations, the Accounts Receivable Specialist focuses on achieving KPI’s and improving client satisfaction. Essential Duties and Responsibilities Regularly monitor customer accounts to determine financial health Actively communicate with customers by phone and email to discuss account status and collect past due balances Work closely with colleagues to determine billing discrepancies and solutions Maintain tracking report relating to assigned accounts on the customer and invoice levels Maintain accurate notes in Sage regarding invoice balances Apply payments and process credit card transactions Evaluate new customer credit history and provide summary to Accounts Receivable Manager to determine creditworthiness Complete other duties assigned by Accounts Receivable Manager or Director of Finance to support company objectives Education, Skills, and Experience Associate’s degree with 5+ years of experience in billing or accounts receivable department with business‑to‑business interaction Experience with high‑volume transaction teams preferred Strong attention to detail with excellent analytical thinking skills Exceptional organizational skills with the ability to manage multiple priorities and meet tight deadlines in a fast‑paced environment Proven discretion and professionalism in handling sensitive information Proficient in Microsoft Office Suite, specifically Excel (using formulas), Outlook, and Teams Professional written and verbal communication skills Self‑motivated with the ability to cross‑function with other teams and contribute to a positive working environment Physical Demands Activities require a significant amount of sitting at office and work desks and in front of a computer monitor Regularly required to verbally communicate, listen, and give presentations as needed Some walking and standing relate to interaction with other guests and employees General office environment: Works generally at a desk in a well‑lighted, air‑conditioned cubicle/office, with moderate noise levels. #J-18808-Ljbffr