ACCOUNTS RECEIVABLE COORDINATOR

We strive to promote goodwill throughout the Greater Boston area. Through company-wide volunteering and fundraising initiatives, we are able to give back to the community that has helped us grow throughout the years. Diversity & Inclusivity We have always prided ourselves on providing a safe and inclusive work environment for everyone, and we actively hire people from all walks of life. Sustainably-Minded Green living is certainly our thing here at Cityscapes! We make conscious efforts to encourage sustainability across our work spaces by reducing waste, buying local, and implementing recycling programs. Growing plants and people Dog-Friendly Warehouse Ten Paid Holidays Gym Reimbursement & Wellness Initiatives Company Events & Outings Retirement Plan with Company Match up to 3% There's a spot for everyone at Cityscapes. We work in a variety of locations and hire for a multitude of skill sets. Let's cultivate your career! The Accounts Receivable Coordinator is responsible for managing the full accounts receivable process for Cityscapes, ensuring timely billing, accurate payment processing, and proactive collection of outstanding customer balances. This role plays a vital part in maintaining healthy cash flow by building positive client relationships, resolving billing discrepancies, and ensuring customer accounts remain current. Working closely with the Finance, Sales, and Operations teams, the Accounts Receivable Coordinator serves as the primary point of contact for customer payment inquiries while maintaining accurate financial records within NetSuite and supporting the overall financial health of the organization. Key Responsibilities Accounts Receivable Management Manage the full accounts receivable lifecycle from invoice issuance through payment collection. Monitor customer aging reports and proactively follow up on outstanding invoices through phone and email. Maintain positive, professional relationships with clients while effectively managing past-due accounts. Research and resolve payment discrepancies, short payments, billing disputes, and unapplied payments. Maintain detailed collection notes and accurate customer account records within NetSuite. Recommend accounts requiring escalation or additional collection efforts when appropriate. Cash Application & Payment Processing Process and apply incoming customer payments, including checks, ACH, wire transfers, and credit card transactions. Record and apply customer payments accurately within NetSuite. Prepare and record daily bank deposits. Process recurring credit card payments and maintain customer payment authorizations. Reconcile unapplied cash and resolve payment allocation discrepancies. Customer Billing & Invoice Management Assist with the timely distribution of customer invoices. Submit invoices through customer billing portals and monitor invoice status. Respond promptly to customer inquiries regarding invoices, payment history, account balances, and billing questions. Partner with Sales, Operations, and Account Managers to resolve billing issues and facilitate timely payment of outstanding invoices. Maintain organized electronic and physical accounts receivable records. Prepare weekly and monthly accounts receivable aging reports. Maintain organized customer files and documentation, ensuring records are accurate, complete, and readily accessible in both digital and physical formats, as appropriate. Monitor collection trends and communicate high-risk or delinquent accounts to Finance leadership. Perform month-end accounts receivable reconciliations and ensure customer accounts are accurately maintained within NetSuite. Support audit requests and financial reporting by providing accurate documentation. Identify opportunities to improve accounts receivable processes, efficiencies, and internal controls. Qualifications Required Associate's degree in Accounting, Finance, Business Administration, or a related field, or equivalent work experience. Two (2) or more years of accounts receivable, collections, or accounting experience. Experience using ERP or accounting software required; NetSuite experience strongly preferred. Proficiency in Microsoft Office Suite, including strong Microsoft Excel skills. Strong organizational skills with exceptional attention to detail and accuracy. Excellent verbal and written communication skills. Ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment. Strong customer service, problem-solving, and conflict resolution skills. Ability to maintain confidentiality and handle sensitive financial information with discretion. Preferred Experience managing commercial accounts receivable in a service-based industry. Experience with customer billing portals and electronic invoicing platforms. Working knowledge of general accounting principles and accounts receivable best practices. Experience collaborating with cross-functional teams, including Finance, Sales, and Operations. Primarily office-based with prolonged periods of sitting and computer work. Frequent use of a computer, phone, and standard office equipment. Occasional lifting of files, mail, or office supplies up to 20 pounds. May occasionally assist with other Finance team projects as business needs require. Please reach out if you have any questions about our open roles or future opportunities. Email View email address on click.appcast.io Let us know if we can help with anything else! 197 CLARENDON STREET, BOSTON MA 02116 View phone number on click.appcast.io The best things about working at Cityscapes is the teamwork I experience daily, the relationships I have developed, and the fact that Cityscapes really cares about their employees. We also create an atmosphere together to improve our clients lives and our mission is to inspire and innovate with beautifully designed greenery. Alex Masella , Employee 30 years / Service Administrator Managing one of Boston’s more iconic buildings is no small feat. The responsibility of up-keeping greenery that is as beautiful as the architecture around us is huge. Having Cityscapes come and design our planting beds and maintain our greenery inside and out, has made my life a breeze. I know I can count on them to perform up to my standards, while keeping everything fresh and innovative. Brookview serves mothers and children experiencing a grueling and challenging circumstance-homelessness. Jan Goodman and her Cityscapes volunteers always lift our spirits, and make our days delightful and enjoyable. Whether they are working with the moms and kids making crafts and decorations for holidays, planting a vegetable garden, or doing exterior landscaping-their creativity elicits laughter, brings joy to our hearts, and welcomes us home. We always look forward to spending time with the Cityscapes team. #J-18808-Ljbffr